Customer Quality Manager

WeAreIn for jobs that impact everyone's life. Excellence isn't an act - it's in the DNA of everything we do. As a Customer Quality Manager on our Quality & Excellence team uncover the root causes behind every single error, drive transformational improvements, and implement forward-thinking solutions to ensure our products exceed the highest standards of quality, reliability, and performance. Are you in?

Your Role
Key responsibilities in your new role:

Do you enjoy the challenge to team up with colleagues of different departments in Europe and Asia in order to find the best solutions? And, are you the one, who wants to have the overview from-end-to-end instead of being the expert for just one step? Then this position might be great match for you We are looking for a Manager Customer Quality, who understands that valuing the expectations of our customers is setting the stage for a successful and long-lasting relationship.

• Be the single face to the customer representing Infineon`s Automotive Division for all quality related topics
• Manage relationship between Infineon and key Automotive customers, interact with them on a regular basis to develop an effective communication with the customer quality team
• Understand your customers' quality requirements and expectations and communicate them internally within the Infineon organization
• Support/Coordinate the IFX regional QM counterparts for your assigned accounts
• Take an active role in the investigation of critical customer quality issues by working closely with technical experts, failure analysis experts and other key people throughout the world
• Work together with team members to define the customer communication strategy for critical quality issues
• Initiate and drive improvement measures on customer satisfaction

Your Profile
Qualifications and skills to help you succeed:

You listen actively to your customers and consider their points of view in order to balance the customer requirements with the interests of Infineon. Besides that, you have the courage to reject or reformulate customer requests that appear unreasonable and the ability and tenacity to represent your customers' interests within the Infineon organization. Additionally, you live up to high-quality standards, have a good sense of costs, and strive for continuous improvement. Furthermore, you are able to function and remain calm even when working in stressful situations while dealing with customer complaints.

• A degree in Electrical Engineering, Quality Management, Physics or similar
• as well as the associated technical understanding
• At least 5 years of relevant working experience in Quality Management preferably in the automotive or semiconductor industry
• Extensive experience in direct communication with Automotive Tier 1 suppliers and OEM's
• Good knowledge of quality management methods, procedures, statistics and tools
• (e.g. 8D and 5Why problem solving and Six Sigma)
• Fluency in English; German, French or Spanish is highly desired
• Occasional willingness to travel (within Europe and possibly to Asia and/or North America)

Please send us your CV in English
Contact:
Carlos Ribeiro, LinkedIn

#WeAreIn for driving decarbonization and digitalization.
As a global leader in semiconductor solutions in power systems and IoT, Infineon enables game-changing solutions for green and efficient energy, clean and safe mobility, as well as smart and secure IoT. Together, we drive innovation and customer success, while caring for our people and empowering them to reach ambitious goals. Be a part of making life easier, safer and greener.

Are you in?
We are on a journey to create the best Infineon for everyone.
This means we embrace diversity and inclusion and welcome everyone for who they are. At Infineon, we offer a working environment characterized by trust, openness, respect and tolerance and are committed to give all applicants and employees equal opportunities. We base our recruiting decisions on the applicant´s experience and skills. Learn more about our various contact channels.

We look forward to receiving your resume, even if you do not entirely meet all the requirements of the job posting.

Please let your recruiter know if they need to pay special attention to something in order to enable your participation in the interview process.

Click here for more information about Diversity & Inclusion at Infineon.

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