Technical Support Analyst

2 weeks ago

Bucharest, Bucureşti, Romania ESP Global Services Full time €3,000 - €5,000 per year

Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated.

Responsibilities

  • To log all Customer incidents and service requests accurately, provide fault diagnosis, call vetting and technical support to successfully resolve issues on a First Time Fix basis and escalate Tickets to resolver groups or Second Line Support as required.
  • For each Customer Ticket, identify and apply the correct priority, SLA and category whilst capturing a full detailed description of the issue.
  • Where a Ticket cannot be resolved on a First Time Fix basis, ensure that it is assigned to either Second Line Support or the correct resolution group, with clear, concise, and detailed information recorded on the individual Ticket, to enable efficient call management and resolution within SLA.
  • Proactively monitor, review and chase tickets to ensure they are responded to promptly, following defined operating procedures and within agreed contractual Service Levels.
  • Always maintain high customer service standards to encourage an excellent customer experience.

Job Requirements

  • 3+ years of experience providing IT infrastructure support, including hardware, software, and operating system troubleshooting.
  • Proficient French and English (minimum B2)
  • Good command of Windows O/S
  • Microsoft Office 365 troubleshooting experience
  • A basic knowledge of networks, including familiarity with wireless connectivity and of enterprise LAN and WAN setups when troubleshooting connectivity issues.
  • An understanding of basic user account management in Active Directory, including resetting passwords and unlocking accounts.

What's in to you? You will continually enhance your skills in diagnosing and fixing hardware and software issues, boosting your technical knowledge across various platforms. Since you will work directly with the end users, this role also enhances your ability to deliver great customer service, balancing technical expertise with empathy and patience.

Benefits:

  • An opportunity to work in a dynamic learning environment.
  • A competitive salary, inclusive of meal tickets and shift allowance (this range depends upon your practical technical support experience)
  • Medlife Medical subscription
  • Coffee/tea/snacks at the office
  • We provide unlimited access to free learning and development resources up to the achievement of certification. Our training platform offers a variety of courses such as CompTIA A+, ITIL, Cisco modules, Microsoft Office 365 training, AWS Cloud Practitioner, DevOps to Cloud Architect and many more.

Who are we: ESP Global Services has been providing customized IT support solutions to businesses around the world for over 30 years. We are expertly managed by a dedicated service team and provide day-to-day support through a team of on-site engineers or responsive guest technicians, service desk coordination of all your IT support requirements or delivery of a specific project such as a system change or a company-wide installation of new hardware, all tailored to the customer's needs.

At ESP Global Services, we are passionate about empowering people through learning and development. Let's have a chat

Join a team that values excellence – our ISO 9001 certification reflects our commitment to quality and superior customer service.

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €40,000 - €80,000 per year

    Are you a natural problem solver?Are you driven to understand 'why'?Do you find that knowingwhatsomething does is far less interesting than understandinghowit does it?Do you enjoy helping other people to get things going?If you answered 'Yes' to all of the above, and you have a background in Software then you may be just the person we are looking for.As a...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €104,000 - €130,878 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Senior Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BMC Software Full time €104,000 - €130,878 per year

    Description and Requirements"At BMC trust is not just a word - it's a way of life"Description And RequirementsHybrid"At BMC trust is not just a word - it's a way of life"We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Phi Partners Full time €40,000 - €80,000 per year

    We are looking for hands-on and experienced Technical Business Analysts to join us in our Bucharest Centre of Excellence. The Business Analyst can be expected to be responsible for cross-functional business analysis and assisting with the orchestration and delivery of projects with the goal of reducing latency while maintaining 100% reliability.Role and...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time €30,000 - €50,000 per year

    Are you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. Responsibilities To log all Customer incidents and service requests accurately,...

  • Technical Business Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania MRM Full time €104,000 - €130,878 per year

    Job DescriptionAbout the RoleWe are looking for a Business Analyst to join our team on a 3-month contractWe strongly believe that "Ideas power everything", so here you'll find the context where all your initiatives not only will be heard, but really appreciatedThe Business Analyst is one of the main eCommerce consultants in relation with our clients and our...

  • Technical Analyst I

    2 weeks ago

    Bucharest, Bucureşti, Romania Varicent Full time €104,000 - €130,878 per year

    At Varicent, We're Not Just Transforming The Sales Performance Management (SPM) Market—we're Redefining How Organizations Achieve Revenue Success. Our Cutting-edge SaaS Solutions Empower Revenue Leaders Globally To Design Smarter Go-to-market Strategies, Maximize Seller Performance, And Unlock Untapped Potential. Varicent Stands At The Forefront Of...

  • Technical Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania ESP Global Services Full time €30,000 - €40,000 per year

    Customer Service experienceGerman & English proficiencyGreat communication skillsAre you comfortable with working night shifts? What does having four consecutive days off sound like? This is an on-site center-based role in Bucharest and requires commitment to 4 days on (2 days from 7am - 7pm, 2 nights from 7pm - 7am), 4 days off, this cycle is repeated. ...

  • Associate Application Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania BlackLine Full time €30,000 - €50,000 per year

    Get to Know Us:It's fun to work in a company where people truly believe in what they're doingAt BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our...

  • 2nd Line Support Analyst

    2 weeks ago

    Bucharest, Bucureşti, Romania Reconomy Full time €40,000 - €60,000 per year

    Reconomyis an international circular economy specialist that combines technology, skills and incredible people to enable businesses to better manage their resources, helping reduce waste, optimise their supply chains, and contribute in a meaningful way toward the circular economy.Reconomy is bending the edges of linear business models across the world,...