Cloud Support Specialist

Who we are:

We are a software development company where people, passion, and technology come together to shape the future of real estate through our own innovative products.

In 2025, we're proudly celebrating 15 years of Yardi Romania in Cluj-Napoca Since opening our doors in 2010, our Cluj-Napoca office has grown into the second-largest Yardi location worldwide. As part of Yardi Systems, Inc., a global leader in real estate software, founded in 1984, we're connected to a network of over 45 offices and 9,000 colleagues across the globe.

Our success is driven by a diverse team of more than 1,300 professionals, including software developers, marketers, consultants, data researchers, customer service specialists, and many more. Think you'd be a great fit? Join #TeamYardi.

Your impact:

As a Cloud Support Specialist, you will be part of a global team and work with people located all over the world. You will be responsible with monitoring and resolving all Cloud Services level one support requests, including troubleshooting, installation, configuration, and quality of service. You will use your skills to find solutions for complex technical issues across our Cloud environment.

This hybrid role requires working from the office at least once a week, so please take into account that you should be based in or near Cluj-Napoca.

What you'll bring along:

• ​Experience with IIS, Windows server, and Virtualized server environments
• Strong sense of customer service with good organizational skills
• Independent problem-solving and analytical skills
• Clear, effective, verbal and written communication skills
• Good knowledge of English
• A high degree of ownership and accountability
• Good time management skills
• User-centered, committed, and focused
• Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
• Bachelor's Degree in Computer Science, Engineering or equivalent experience is considered a plus
• Knowledge of containerized applications is a plus
• Linux knowledge or experience will be put to good use
• Personal IT projects are considered a plus

What you'll do:

• Respond to requests for technical assistance from our ticketing queue
• Provide Application Server Setup, installation, configuration, maintenance, troubleshooting, and support for Yardi and third-party software
• Troubleshoot system automation
• Advise users on appropriate actions and redirect problems to the appropriate resource
• Take ownership and accountability of assigned tasks

What you'll enjoy once you become part of the Yardi Romania team:

• A flexible hybrid work setup that blends the best of remote and office life.
• Up to $2,000 per year reimbursed for eligible learning and professional development expenses.
• 40 RON/working day meal tickets (taxable according to current legislation).
• Up to 26 vacation days to recharge your energy, based on tenure.
• Comprehensive private medical insurance (including dental care, physiotherapy & psychotherapy) for you and your dependents.
• Up to 20 days of EU remote work per year, subject to current policy.
• Annual salary review to keep it in line with your performance and industry changes.
• The possibility of a yearly bonus through our profit-sharing program.
• Life insurance for you & global travel insurance for you and your family.
• Currently granting a fixed monthly Work/Life Stipend for your well-being activities.
• Discounts at gyms, restaurants, and other service providers.
• All necessary equipment provided for both home and office setups.
• A modern, central workspace @ The Office in Cluj-Napoca, with an open-air terrace and game rooms to unwind.
• Fresh fruit, snacks, and specialty coffee available daily at the office.
• Engaging office events, themed parties, and team buildings.