DevOps Consultant

1 week ago

ClujNapoca, Cluj, Romania NTT DATA Europe & Latam Full time

What Awaits You

  • Create setups for our markets on Genesys Cloud by using internal add-ons.
  • Deep understanding of its various components, reporting and data handling
  • Knowledge of APIs
  • Depp understanding in call flows (including advances flows)
  • Good Understanding and configuring of Workforce Management, Quality Manager and Companies
  • Connecting with CRM Systems for routing and data exchange (CTI, data lookups and posts, transfers) and knowledge on CRM APIs for interconnections
  • Implement connections to telephony systems (via SIP Trunk), e-Mail, Chat and social messaging (e.g. WhatsAPP, Line)
  • Interact with central and local departments and the vendor
  • Request, Problem and Change Management
  • Escalation management skills and working on improvements
  • Alignment with the product owner
  • Ability to adjust to dynamic project requirements
  • Proficiency in agile/SCRUM environments with Atlassian tools (Confluence, Jira)

What Should You Bring Along

  • Bachelor's degree in Computer Science, Software Engineering, or a related field
  • Minimum 3-5 years of experience in a similar role
  • Ideally some certification for: Genesys Cloud CX Professional, Architect, Workforce Management, Scripting, Quality and Outbound
  • Ideally some certification for: Salesforce and MS Dynamics and knowledge of Service Now and how to connect the systems
  • Rest-APIs (including MS SQL and C#) and CRM System API knowledge
  • Fast learner with an ability to dive deeply into technical topics and solve them
  • Ability to explain highly technical solutions in "normal" language to customers
  • Good documentation skills
  • Able to work under high pressure
  • Collaborative and social team player
  • Experience in working in an Agile environment using Jira, confluence and additional tools
  • Ability to work in a dynamic international environment with team members in multiple countries and customers around the world
  • Good understanding of data protection and cloud security topics
  • Excellent English verbal and written skills
  • German: Able to understand written and spoken communication - nice to have

What do we offer?

  • Challenging projects with which we are shaping the mobility of tomorrow
  • Great team spirit within an international team
  • State-of-the-art global IT landscape and processes
  • 100% implementation of the Agile Working Model methodology
  • Wide range of personal & professional development opportunities
  • High level of job security
  • Work-Life-Balance and flexible working hours
  • Attractive and performance-related remuneration
  • Dynamic and highly-motivating work environment

At BMW TechWorks Romania, we view diversity and inclusion in all its forms as a cornerstone of our team's strength. Equal opportunities are a priority, and fair treatment of all applicants and employees is a fundamental principal of our corporate policy. Our recruitment decisions ensure a balanced and inclusive approach, valuing our people's different personalities and skills, experience and viewpoints, regardless of sexual orientation, national origin or citizenship, gender identity, age, race, color, ethnicity, religion, or disability.

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