Freelance Desktop Support Engineer

2 days ago

Craiova, Dolj, Romania Advance Global IT Support (AGITS) Full time 18,000 - 25,000 per year

Role Description:

This is a contract role for a Freelance Desktop Support Engineer - EUC Level 1. The role is on-site and located in Craiova, Romania. The Desktop Support Engineer will provide desktop computer support, handle technical support requests, offer printer support, and troubleshoot hardware and software issues daily. The role requires prompt and efficient handling of onsite service calls, ensuring that end-users experience minimal disruption.

Essential duties for the position include, but are not limited to the following:

  • Provide onsite support to Authorized Users with operational and technical support and to meet specified SLAs
  • Resolve incidents and problems associated with EUC equipment
  • Perform reactive troubleshooting to effectively identify potential incidents or problems, and attempt to eliminate them to occur in the future
  • Support Authorized Users in connecting or attempting to connect to corporate network and assist in the coordination and completion of accessing LAN, print, and file services; connection to WAN; and accessing appropriate LAN segments
  • Provide repair and maintenance for mobile devices
  • Install, upgrade and repair EUC equipment (desktops, laptops, monitors, and associated peripherals)
  • Provide software break/fix services and replacement of non-warranty assets for end users
  • Provide network printers and scanner network connectivity, including providing network support for device configuration, for IP addressing, and direct TCP/IP output.
  • Provide warranty and break/fix support for networked printers and scanners
  • Configure and support end users on mobile computing platforms
  • Provide VIP support for equipment including desktop devices, mobile devices, display screens, video systems, docking stations, communication devices, direct attached printers, local printers, scanners, wireless networking, etc.
  • Create, change and remove printer configurations and queues based on requests and in accordance with SLAs.
  • Provide on-site hardware support for general troubleshooting and problems for end user computing technologies.
  • Provide regular, accurate, and timely feedback regarding customer requirements which shall include supervising assignments and maintaining timely communication with sales, operations, and branch office personnel.
  • Utilize problem management database and systems to track and report on customer calls and requests.
  • Communicate technical information to technical and non-technical team and customers.
  • Deskside support services as required.

JOB REQUIREMENTS/QUALIFICATIONS:

Experience:


• Requires 3+ years of related work experience


• Sound knowledge of imaging tools (SCCM, MDT)


• Sound knowledge of data backup and recovery tools


• Installing, upgrading, and migrating to Windows 7/10


• Deploying Windows 7/10 in large enterprises


• Configuring hardware and applications


• Configuring network connectivity


• Configuring access to resources


• Configuring mobile computing


• Monitoring and maintaining systems that run Windows 7/10


• Configuring backup and recovery options

Certifications:


• A+ Certification

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