Customer Suport German

4 days ago

Bucharest Metropolitan Area, Romania Prohuman Romania Full time

We are looking for a
Customer Support Specialist
with
German and English (minimum B2 level)
to join our team in Bucharest.


Location:
Bucharest


Work model:
Full on-site (first 6 months), then Hybrid.

Work Schedule

  • Monday – Friday
  • Shift-based schedule:
  • 09:00 – 18:00
  • 10:00 – 19:00
  • 11:00 – 20:00

Full on-site from the office based in Bucharest during the first 6 months of activity. Then, it will be hybrid.

Role Overview

As part of our support team, you will be responsible for handling customer requests and incidents, ensuring accurate documentation and timely resolution, while delivering a high-quality support experience.

Key Responsibilities

  • Receive and log internal and/or external customer requests, problems, or issues
  • Identify customer needs and follow defined procedures to resolve them correctly
  • Document troubleshooting steps and customer information in dedicated tools
  • Escalate incidents or transfer cases when required to ensure proper resolution
  • Perform incident notification and escalation to ensure effective communication
  • Develop and maintain knowledge of:
  • Customer business environment
  • Service Level Agreements (SLAs)
  • Department KPIs
  • Products, industry standards, and internal processes
  • Participate in on-the-job and classroom training sessions
  • Provide
    voice support
    , including handling inbound and outbound calls with employees or stakeholders

Requirements

  • 1–3 years of relevant experience in BPO
  • German & English –
    minimum B2 level
  • Strong communication and problem-solving skills
  • Customer-oriented mindset and attention to detail


Interested?

Apply now or send us a message to find out more about this opportunity

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