Help Desk Agent

2 weeks ago

ClujNapoca, Cluj, Romania New Era Technology Full time €2,500 - €4,000 per year

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

Requirements:

  • Strong customer service abilities
  • Strong English language skills
  • Good organizational skills, flexible
  • Attention to detail, proactive
  • Working knowledge of MS Windows including Outlook, Word & Excel
  • Previous experience in handling a Ticketing System is a plus
  • Team player, good social skills, positive attitude, willingness to work and interact with others
  • Ability to work under time pressure and multi-tasking
  • Another international language use is a plus: Spanish, Italian, Portuguese, French, German, Dutch, Chinese, or Japanese

Role Expectations:

  • Represent the first point of contact for Customers for raising service requests by e-mail and/or phone
  • Receive, log, follow up and provide feedback on all customer queries
  • Manage service requests within specific timelines as per each customer contract SLA
  • Provide tickets closure report
  • Establish and maintain a good working relationship with customers and partners
  • Comply with the working process and activity procedures
  • Manage communication between customers and partners until resolution of the customer query

New Era Technology, Inc., and its subsidiaries ("New Era" "we", "us", or "our") in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions ("Solutions").

View our Privacy Policy here

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