L1 IT Customer Support

2 weeks ago

Timișoara, Timiş, Romania Everience Romania Full time 10,000 - 20,000 per year

What you will do:

  • Provide accurate and optimal IT solutions via
    telephone,
    e-mails or chat;

  • After an effective training period you will be able to troubleshoot different issues (office, windows, outlook, internet, specific applications, hardware);

  • Assist in the resolution of customer and support issues to ensure a positive impact on customer satisfaction;

  • Follow-up the existing back-log;

  • Comply with project's performance indicators;

  • Communicate with other designated teams and escalate complex issues.

Requirements:

  • Spoken languages: French and English (B2-C1);

  • Technical college or university is not mandatory as necessary training will be ensured;

  • Previous customer support experience is an advantage;

  • Excellent customer service abilities: client orientation, active listening and interpersonal skills;

  • Ability to work in a dynamic environment and to multitask;

  • Availability to work in shifts

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