Cloud Service Engineer

About us

Lucanet is the CFO Solution Platform built for modern finance leaders to automate consolidation and financial planning, extended planning and analysis, disclosure management, ESG reporting, lease accounting, tax compliance and reporting, as well as banking and cash management. More than 5,500 companies around the world rely on our easy-to-use and out-of-the-box SaaS platform to help them lead with ease.

We are a team of game changers with 850+ people worldwide. Our culture of kindness and integrity encourages you to bring your whole self to work. We collaborate to create better software solutions and grow a better company. Lucanet is more than a place to work; we are a champion for continuous improvement, pushing boundaries, impacting industries, and growing careers.

Discover more about Lucanet as an employer.

As a Cloud Service Engineer, you will be responsible for technical customer setups of Lucanet in cloud environments and managing and maintaining these systems, including the CFO Solution Platform. The aim of the team is to process service requests within agreed time frames and ensure stable and fully functional cloud environments. You will provide support to customers, partners, and colleagues through various communication channels and assist with automation, cloud migration projects, and technical documentation.

• Install, configure, and assign Lucanet.Software in cloud environments and CFO Solution Platform
• Monitor performance, conduct system maintenance, and address malfunctions and failures
• Ensure data protection and security in cloud environments through updates, logins, protocols, and backups
• Support incident, problem, and change management for managed environments
• Create an internal wiki with technical documentation and cloud service guidelines
• Support our customers, partners, and colleagues via phone, e-mail, or remotely with service
• Automate provisioning and rollout processes and supporting the implementation of cloud migration projects

• Bachelor's degree in Computer Science/IT or equivalent practical experience; 2+ years' experience, including 1+ year in cloud/operations
• Very good knowledge of Windows operating systems and good knowledge of Linux
• Experience with virtualization (e.g., VMware, Hyper‑V)
• Hands‑on experience with AWS and/or Azure
• Solid understanding of security, data protection, and backup/restore
• Basic networking knowledge, including VPNs
• Clear written and spoken English
• Proficient with Microsoft 365/Office
• Experience with proactive system monitoring
• Customer‑first mindset; flexible and self‑driven
• Plus: Scripting skills (e.g., PowerShell, Bash, Python) and experience designing operational, monitoring, and test concepts

• LucaFlex – We acknowledge that every individual has different working styles and preferences. Our flexible working model allows you to plan your working hours and location according to your needs and professional responsibilities.
• Work from Abroad – Sometimes a change of scenery can boost creativity and productivity, you can work up to 90 workdays outside your home country with the support from our partner Workflex.
• Sabbatical – Take the time you need for personal pursuits, family time, travel, or any other activities that suit you with our sabbatical options.
• Team Spirit – We value teamwork and celebrate our achievements. That's why we take many opportunities to get together, learn together, and cherish our successes together.
• Learning & Development – We encourage you to shape your own development with the support of dedicated time, resources, and budget provided by us.
• LucaNet Engage – Our feedback process is designed to support your personal and professional development in a targeted manner through regular dialogue.
• LucaNet Do Good– As a company we want to give back and support you in taking the time to do some good, individually or as a team, with paid volunteer time.
• Health & Wellbeing – Your overall wellbeing is important to us, which is why we offer tailored health and wellbeing programs, including company-wide initiatives, subsidies for sports activities, mental health support, and counseling through our external partners.
• Generous leave policy – We encourage you to take time off to relax, travel, and recharge.
• Compensation & Company Pension Plan – We are committed to equal pay and supporting you for your future by offering a company pension plan and/or pension allowances.
• JobRad – Find your dream bike, with financial support from us.
• Discounts – Enjoy a whole bunch of discounts from our external corporate benefits partner.

Everybody's different here and we like it that way. At Lucanet, we embrace the unique qualities of every person. We are dedicated to creating an inclusive workplace where all employees can thrive and feel valued. Regardless of your gender identity, sexual orientation, personal expression, racial identity, ethnicity, religious belief, or disability statuses, you are welcome at Lucanet just as you are. Our recruitment process is solely based on qualifications, merit, and organizational needs, ensuring fairness and equal opportunities for all candidates.

We recognize that every person brings a unique blend of skills and experiences. If you believe you will excel in this role, we want to hear from you – even if you do not check every box on the list. We only want to know why you are great for this role, so please avoid including your picture, age, and marital status in your CV.

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