IT Business Services Consultant

2 weeks ago

Bucharest, Bucureşti, Romania SAP Full time €40,000 - €80,000 per year
Key responsibilities and tasks:
  • Ensure high availability of customer service by supporting service restoration in critical situation and provide L3 level support
  • Keep dive on issues, supporting delivery teams to perform and drive root cause analysis to completion
  • Analyze current landscape setups and come up with proposals for improvement
  • Collaborate with different teams from within the HEC organization and outside to ensure excellent customer satisfaction
  • Ability to own, lead and coordinate operational tasks, customer escalations, process improvements.
  • Mentor and Guide junior members of the team
Role Requirements:
  • 3-5 years of experience as SAP Basis consultant / System Database Administrator or in a similar role
  • Bachelor's or master's degree Student in Computer or Electronics & Communication Engineering / Computer science / Information Technology systems/ Computer applications / IT Business Systems
  • Strong customer service focus, paired with analytical and solution-oriented thinking
  • Knowledge of either the ABAP stack or non-ABAP stacks with excellent understanding of IT operations
  • Knowledge on HANA and the underlying infrastructure is beneficial
  • Good know-how on SAP Technologies, Products and cross dependencies like integration and communication.
  • Ability to work in international teams and under pressure, constantly adding value to customer and within organization
  • Excellent written, verbal communication and presentation skills to effectively communicate and escalate Issues.
Personal Skills
  • Experience in communication with customers and managing expectations
  • Strong customer focus and service minded
  • Strong communication and networking skills
  • Good analytical and solution-oriented thinking
  • Good team player and ability to work effectively in international and virtual teams
  • Continually develop SAP solution core skills and business knowledge based on accumulated experience.
  • Able to provide knowledge transfer from certain technology areas
  • Proactive in learning and highly self-motivated
  • Proficiency in written and spoken English
About the team:

Location:

SAP

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