Global Training and Quality Expert

An exciting opportunity to join our client's team at a
well-established pharma company
. We are looking for a
Global Training and Quality Expert
to join this global organization.

Objectives

Redesign and implement a scalable, standardised global Training and Quality (T&Q) management model that drives consistency, accountability, and operational excellence across internal teams and external partners.

Responsibilities

• Assessment of Current State:
  Analyse the existing Training and Quality ecosystem, including training execution, administration, governance, quality monitoring frameworks, and CRM-based case handling.
• Gap Analysis and Recommendations:
  Identify process inefficiencies, overlaps, and improvement opportunities. Benchmark findings against industry standards and best practices.
• Future-State Model Design:
  Develop a comprehensive, scalable Training and Quality Management Model, covering the full training lifecycle, governance of internal and external training teams, and quality monitoring processes aligned with business needs.
• Stakeholder Engagement:
  Collaborate with leadership and key functions (support teams, operational hubs, demand management, and partner management) to refine and gain buy-in for the proposed model.
• Implementation Strategy:
  Deliver a detailed plan for rollout, including resource requirements, timelines, change management activities, and risk mitigation strategies.
• Audit Readiness & Compliance Support:
  Ensure the model supports adherence to global reporting requirements, audit expectations, and internal governance frameworks.
• Customer Experience Focus:
  Integrate structured feedback loops, customer experience platforms, and KPI-driven quality initiatives into the Training and Quality model.

Qualifications

• Minimum
  7 years' experience
  in Training and Quality Management, with proven success in designing and implementing global T&Q models.
• Strong background in
  quality assurance activities
  , including monitoring, coaching, calibration, and audit preparation.
• Expertise in
  training services
  such as onboarding, trainer certification, knowledge validation, and capacity planning.
• Familiarity with
  customer experience and global service quality programmes
  tied to business KPIs and continuous improvement.
• Strong knowledge of
  audit readiness and compliance requirements
  within global organisations.
• Demonstrated ability to manage
  cross-regional environments
  (EMEA, NAM, LATAM, APAC), balancing decentralised practices with standardisation needs.
• Excellent skills in
  stakeholder management, change leadership, and cross-functional alignment
  .
• Fluent in
  English
  (spoken and written). Additional languages are an asset.
• Willingness to be based in
  Brasov, Romania
  , with regular travel to
  Barcelona, Spain
  .

What our client is offering

• A competitive remuneration package.
• Meal vouchers.
• Access to highly skilled experts to bring you the latest in learning and development with training in leadership, technical and personal development.
• A flexible working environment.
• A competitive remuneration and attractive benefits.
• Opportunity to work with Top Clients on important projects.
• Continuous learning and improvement activities.
• Dynamic, international working environment.

Equal Opportunity Employer

RSight is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals, including those from diverse backgrounds and people with disabilities, to apply.

Application Instructions

Please submit your CV (mandatory) and an optional cover letter detailing your qualifications and interest in this role. Only shortlisted candidates will be contacted for an interview.