Support Engineer

2 weeks ago


Iasi, Iaşi, Romania Amazon Full time 40,000 - 60,000 per year
DESCRIPTIONKey job responsibilities
  • Diagnose and resolve production software issues across multiple products and services
  • Perform comprehensive troubleshooting and root cause analysis for technical challenges
  • Provide timely and effective support through ticket management and customer communication
  • Coordinate support issue handoffs within the team
  • Develop and contribute to a comprehensive team knowledge base
  • Collaborate with cross-functional teams to improve operational excellence Product and Service Ownership
  • Ensure adherence to service level agreements (SLAs)
  • Coordinate customer notifications and workflow management
BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon


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