Service Governance

2 weeks ago

Iasi, Iaşi, Romania Vodafone Full time

Develop and maintain service governance policies and procedures to ensure quality and consistency in service delivery. Create and manage reports, ensuring timely delivery of data and monitoring service performance metrics. Collaborate with service delivery teams to ensure compliance with SLAs and SLTs. Collect and analyse technology metrics to compute and report productivity KPIs, including external benchmarking. Consolidate reporting for improved visibility and decision-making. Implement and deploy the Continual Service Improvement framework in TechVR, identifying and managing improvement opportunities. Support and shape relevant project and programme initiatives, participating in steering committees. Ensure implementation and benefits realisation align with operational requirements. Provide support for feature integration on BAU tools, resolve user accessibility issues, and maintain accurate approver data to avoid workflow bottlenecks. Create reliable documentation for users to submit efficiencies effectively. Strong customer focus and ability to understand customer needs. Extensive experience in Continuous Improvement delivery. Proven track record in implementing LEAN/Six Sigma methodologies and achieving targets within IT environments. Analytical and adaptable thinker with financial acumen. Bachelor's degree in business, IT, or engineering with at least 5 years of relevant experience. Expert-level proficiency in Microsoft Excel and strong Microsoft Office skills.Six Sigma Green Belt and ITIL Foundations certification are advantageous. Fluent in English.

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