Travel Agent

1 week ago

Iasi, Iaşi, Romania Conduent Full time

Job Track Description:

  • Performs business support or technical work, using data organizing and coordination skills.
  • Performs tasks based on established procedures.
  • In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

  • Expands skills within an analytical or operational process.
  • Maintains appropriate licenses, training, and certifications.
  • Applies experience and skills to complete assigned work.
  • Works within established procedures and practices.
  • Works with a moderate degree of supervision.

Functional Knowledge

  • Has developed skillset in a range of processes, procedures, and systems.

Business Expertise

  • Supports the achievement of company goals by integrating teams for the best outcome.

Impact

  • Impacts a team through quality of services and information provided.
  • Follows standardized procedures and practices and receives moderate supervision and guidance. 

Leadership

  • Has no supervisory responsibilities.
  • Manages own workload.

Problem Solving

  • Ability to problem solve, self-guided.
  • Evaluates issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills

  • Exchanges information and ideas effectively.

Responsibility Statements

  • Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution.
  • Identifies customer needs by referring to case notes and examining each as a specific case.
  • Performs routine call center activities concerning business products and services.
  • Uses standard scripts and established guidelines and under supervision, to meet SLAs.
  • Provides customers with information that is specialized and communicated in a warm empathetic manner.
  • Gathers all necessary information to update the database.
  • Escalates issues to senior levels, based on complaints or concerns.
  • Explains company policies to customers.
  • Performs other duties as assigned.
  • Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.



Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:  click here to access or download the form.  Complete the form and then email it as an attachment to  You may also click here to access Conduent's ADAAA Accommodation Policy.

  • Travel Agent

    2 weeks ago

    Iasi, Iaşi, Romania Conduent Full time

    DescriptionWould you like to use your English skills to help travelers explore the world?As Travel Agent, you will be responsible for customizing holiday packages and creating cruise itineraries, through: Engaging with clients through phone calls, emails, or chat services; Handling inquiries, reservations, changes to itineraries, and payments; Offering...

  • Travel Agent

    1 week ago

    Iasi, Iaşi, Romania Conduent Full time

    Would you like to use your English skills to help travelers explore the world?As Travel Agent, you will be responsible for customizing holiday packages and creating cruise itineraries, through: Engaging with clients through phone calls, emails, or chat services; Handling inquiries, reservations, changes to itineraries, and payments; Offering...

  • Travel Agent

    2 days ago

    Iasi, Iaşi, Romania Conduent Full time

    DescriptionWould you like to use your German and English skills to help travelers explore the world?As Travel Agent, you will be responsible for customizing holiday packages and creating cruise itineraries, through: Engaging with clients through phone calls, emails, or chat services; Handling inquiries, reservations, changes to itineraries, and...

  • Travel Agent

    2 weeks ago

    Iasi, Iaşi, Romania Conduent Full time

    Would you like to use your German and English skills to help travelers explore the world?As Travel Agent, you will be responsible for customizing holiday packages and creating cruise itineraries, through: Engaging with clients through phone calls, emails, or chat services; Handling inquiries, reservations, changes to itineraries, and payments; Offering...

  • Travel Agent

    3 days ago

    Iasi, Iaşi, Romania Conduent Full time

    Are you passionate about travel and love helping people? Put your German and English skills to work and join us as a Customer Service Agent in the exciting travel industryWhat you'll do:Be the friendly voice and main point of contact for travelers via phone, email, and chat; Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;...

  • Travel Agent

    3 days ago

    Iasi, Iaşi, Romania Conduent Full time

    Prin intermediul asociaților noștri dedicați, Conduent furnizează servicii și soluții esențiale pentru desfășurarea activității în numele companiilor din Fortune 100 și a peste 500 de guverne - creând rezultate excepționale pentru clienții noștri și pentru milioanele de oameni care se bazează pe ei. Aveți oportunitatea de a vă dezvolta...

  • Travel Agent

    3 days ago

    Iasi, Iaşi, Romania Conduent Business Services Romania S.r.l. Full time

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • Customer Service Agent – English Speaker

    2 weeks ago

    Iasi, Iaşi, Romania Conduent Full time

    DescriptionAre you passionate about travel and love helping people? Put your English skills to work and join us as a Customer Service Agent in the exciting travel industryWhat you'll do:Be the friendly voice and main point of contact for travelers via phone, email, and chat;Manage inquiries, bookings, itinerary changes, and payments with care and...

  • Customer Service Agent – English Speaker

    1 week ago

    Iasi, Iaşi, Romania Conduent Full time

    Are you passionate about travel and love helping people? Put your English skills to work and join us as a Customer Service Agent in the exciting travel industryWhat you'll do:Be the friendly voice and main point of contact for travelers via phone, email, and chat;Manage inquiries, bookings, itinerary changes, and payments with care and accuracy;Suggest...

  • Data Analyst

    3 days ago

    Iasi, Iaşi, Romania WebBeds Full time

    About WebBeds Launched in 2013, WebBeds is a global marketplace for the travel trade, providing powerful distribution solutions that make selling and buying travel products easier. It sources accommodation and destination services from travel suppliers, aggregates and merchandises that content in the WebBeds platform, then distributes it to its global...