Support Technician French

7 days ago

Iasi Metropolitan Area, Romania Cegeka Full time 104,000 - 130,878 per year

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)

What you will do:

  • Act as Primary Point Of Contact for calls, mails, tickets (self-service portal and
  • internal/customer ticketing tool/s) and chats within agreed service level agreements
  • Escalate urgent incidents to our standby agent
  • Assisting in creating operational reports
  • Handling the back-office tasks as defined during customer intake/change of scope
  • (dynamic customer portfolio)
  • Continuously contribute to the idea management for creating efficiency within the
  • Service Desk Team
  • Actively participate in change coordination activities

What we are looking for:

  • Excellent French and English skills
  • Excellent customer support skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity
  • Team spirit

What we offer you:

  • 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
  • A seniority day is added every 3 years in the company
  • Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
  • A performance-based annual bonus prorated according to the number of worked months in a year
  • Private medical insurance
  • Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
  • Financial support for the birth of your child or unhappy events
  • A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
  • We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
  • Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues' input
  • Moments that matter, like recurring hangout parties, team buildings, team bonding events.

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