Support Technician French

2 weeks ago

Iasi Metropolitan Area, Romania Cegeka Full time €15,000 - €25,000 per year

You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)

What you will do:

  • Act as Primary Point Of Contact for calls, mails, tickets (self-service portal and
  • internal/customer ticketing tool/s) and chats within agreed service level agreements
  • Escalate urgent incidents to our standby agent
  • Assisting in creating operational reports
  • Handling the back-office tasks as defined during customer intake/change of scope
  • (dynamic customer portfolio)
  • Continuously contribute to the idea management for creating efficiency within the
  • Service Desk Team
  • Actively participate in change coordination activities

What we are looking for:

  • Excellent French and English skills
  • Excellent customer support skills
  • Good technical skills: hardware/software troubleshooting, remote connectivity
  • Team spirit

What we offer you:

  • 22 annual vacation days, 3 sick days that are not carried to the next year (no medical certificate required)
  • A seniority day is added every 3 years in the company
  • Floating days - free day for every public holiday that falls on the weekend, with the exception of holidays which always fall during the weekend
  • A performance-based annual bonus prorated according to the number of worked months in a year
  • Private medical insurance
  • Access to an online benefit platform, with a monthly allowance of 690 RON, which you can choose to invest in different wellbeing, financial, or retail packages
  • Financial support for the birth of your child or unhappy events
  • A work culture based on cooperation and development - customized learning paths through external providers as well as special development programs.
  • We offer remote work flexibility, driven by smart working principles and aligned with team goals and values
  • Wellbeing initiatives to encourage a healthy work life balance through webinars, specialized sessions and internal programs, per our colleagues' input
  • Moments that matter, like recurring hangout parties, team buildings, team bonding events.

  • Quality Technician

    3 days ago

    Constanta Metropolitan Area, Romania Smart4 Energy Full time 35,000 - 45,000 per year

    Quality Technician – Renewable Energy (PV Project)Location:Romania (near the Bulgarian border)Contract:Fixed-term (Project-based)Company OverviewOur client is a leading international engineering and technical services group, supporting major infrastructure and renewable energy developments worldwide. They are currently engaged in the construction of a 50...

  • Support Estimator – Technician

    1 day ago

    Cluj-Napoca Metropolitan Area, Romania BrandSafway Full time €15,000 - €30,000 per year

    BrandSafwayis a leading global provider of access, specialized services, and forming and shoring solutions to the industrial, commercial and infrastructure end markets.Due to exiting growth opportunities and new countries migration to our Support Service Centre based on Cluj Napoca - Romania, we are looking to recruit1 Support Estimator – Technician /...

  • Support Technician French

    1 week ago

    Bucharest Metropolitan Area, Romania Cegeka Full time 20,000 - 25,000 per year

    You are part of the Cegeka 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in French and English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends).What you will do:Act as Primary Point Of...

  • French support

    3 days ago

    Brasov Metropolitan Area, Romania bestjobs Full time 24,000 - 72,000 per year

    Key responsibilities:* Responsible of the necessary checks in order to finance credit files* Analysis of the client's profile and its verification in internal and external databases* Making the final decision in accordance with the client's profile and respecting internal proceduresWhat we are looking for:* French language (C1);* Minimum Baccalaureate...

  • L2 Support Analyst with French

    1 week ago

    Bucharest Metropolitan Area, Romania Societe Generale Global Solution Centre Full time 15,000 - 30,000 per year

    Societe Generale Global Solution Centre (SG GSC)acts as a business solutions center for Société Générale, one of the largest European financial groups. We provide high quality professional services in over 35 countries in various business areas - Finance & Accounting, HR, IT and Corporate Operations. Our mission is to be a partner of choice, valued for...

  • Business Analyst with French

    1 week ago

    Bucharest Metropolitan Area, Romania Worldline Full time €15,000 - €30,000 per year

    This is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our...

  • Oracle Database Administrator with French

    3 days ago

    Timisoara Metropolitan Area, Romania Atos Full time 60,000 - 120,000 per year

    Who We Are.We are a team of passionate experts with a clear ambition applying digital technology to advance what matters for our clients and society.Together we create reliable and responsive digital foundations for the world's businesses, institutions, and communities.With a 10-year history in Romania and over 2200 employees, Atos has a presence in 3 of the...

  • Customer Service Representative with French

    2 weeks ago

    Iasi, Iaşi, Romania Conduent Full time €10,000 - €25,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...

  • HR Associate with French and English

    2 weeks ago

    Iasi, Iaşi, Romania Conduent Full time 15,000 - 30,000 per year

    This role focuses on managing databases and records for client's employees, as well as working alongside HR teams to provide assistance and support. The HR Associate with French and English is responsible for:Providing support to employees, via email, telephone or chat and deliver suitable solutions in a timely manner;Managing end-to-end HR processes...

  • Customer Service Representative with French and English

    2 weeks ago

    Iasi, Iaşi, Romania Hipo Job Finder Full time 20,000 - 25,000 per year

    Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is...