Renewals Operations Team Lead

2 days ago

Timișoara, Timiş, Romania The Access Group Full time €30,000 - €60,000 per year

We're looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow.

Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them.

What does Access offer you?

We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving offices. We deliver on what we say, taking the development of our people seriously. We'll work with you to progress your success plan and provide opportunities to accelerate your career.

You will start with 25 days annual leave that increases with your seniority in the company, a private healthcare and life insurance. We pride ourselves on being an organisation that gives back so you'll also have one charity day allocated to support a cause that matters to you.  There are plenty of other perks. Apply to find out more.

About the Role

  • Lead and support a team of approximately eight Renewals Specialists across Romania and the UK, ensuring all work is delivered within SLAs and to high-quality standards.

  • Oversee daily operations including order processing, cancellations, down-sells, and customer queries on price uplifts, maintaining strong alignment with the Renewals Business Partners and internal stakeholders.

  • Monitor team performance, remove barriers to productivity, and act as a point of escalation to resolve complex customer issues while ensuring revenue protection and process compliance.

  • Represent the Renewals Operations function in cross-functional projects and integrations, driving process improvements, data accuracy, and enhanced customer experience.

Skills and Experience

  • Proven leadership experience with the ability to motivate, coach, and develop teams to achieve consistent results and personal growth.

  • Strong background in customer service, order-to-cash, or finance operations, with solid understanding of accounting principles and revenue management.

  • Excellent communication and problem-solving skills, capable of managing challenging situations professionally and influencing stakeholders to drive change.

  • Highly organized, self-motivated, and tech-savvy, proficient in Microsoft Office (especially Excel), with experience in Salesforce considered an advantage.

What are we all about? 

The Access Group is one of the largest UK-headquartered business management software providers. It provides solutions that empower more than 160,000 small and mid-sized organisations in commercial and non-profit sectors across Europe, USA and APAC, giving every employee the freedom to do more of what's important. Its innovative cloud solutions and integrated AI software experience across multiple Access products transform how business technology is used. Access employs approx. 8,500 people, continuously driving product innovation and customer service excellence. 

At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. 

Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together.

Love Work. Love Life. Be You.   

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