Advisor Fraud Management

Your day to day:

The fraud analyst has the role of identifying, preventing and stopping all actions having potential risk to cause financial losses or unpleasant experiences to Vodafone customers. It will ensure that by using the principles of prevention and alertness to risks it will support the achievement of the company's objectives and reduce losses of any kind by identifying and analyzing the fraud risks that may have a financial impact on the Company.

The fraud analyst aims to identify behaviors that can indicate suspicious intent and implements measures to prevent and control financial losses.

Through his activity, the fraud analyst, is responsible for maintaining a good image of Vodafone in the market.

With these activities you will have a great impact on our business:

• Monitoring the customer base and related services to identify suspicious fraud activities. (Examples of currently monitored fraud types:, roaming fraud, domestic fraud, AIT fraud, first party fraud, etc.)
• Conduct a detailed analysis of fraud risk cases to confirm or deny the intention of fraud
• Respect the provisions of the Internal regulation of the Company and complies with the Code of conduct
• Regularly monitor transactions that have been reported as being at risk of fraud
• Managing clients with subscriptions, active messaging services or high data traffic using services at local or international level and indicates fraud risk
• Maintaining a high level of standards in customer relations and solving complex problems, without requiring supervision or guidance, except in exceptional situations
• Identification of new possible fraud behaviors and new methods of fraud prevention or settlement
• Manage internal requests and complaints received by phone or email
• Respect the procedures of the department in order to take the necessary decisions to stop fraudulent activities

With these skills you are a great candidate:

• Spanish- C1
• Command on MS-Office
• Excellent analytical skills
• Knowledge of telecom/ Banking fraud control domain
• Flair for handling multiple systems/ applications
• Good verbal and written communication skills
• Ability and willingness to work in a 24/7 environment
• Customer orientation and the ability to create a positive Vodafone customer experience

Sounds like the perfect job? We've got even more to offer:

• Hybrid way of working
• Medical and dental services
• Life and hospitalization insurance
• Dedicated employee phone subscription
• Take control of your benefits and choose any of the below options: MEAL TICKETS/ PRIVATE PENSION/ VACATION VOUCHERS/ CULTURAL VOUCHERS within the budget.
• Special discounts for gyms and retailers
• Annual Company Bonus
• Loyalty Programme
• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills
• You get to work with tried and trusted web-technology
• Getting in on the ground floor of a technology changing company
• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.
• Special Paternal Program - 4 months of paid paternity leave

We recognize and celebrate the importance of diversity and inclusivity in our workplace so that we are as diverse as the customers and communities we serve. We do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social or marital status.

Worried that you don't meet all the desired criteria exactly? We are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. So, if you're excited about this role but your experience doesn't align exactly with every part of the job advert, we encourage you to apply as you may be just the right candidate for this role or another role, and our recruitment team can help see how your skills fit in.

#_VOIS

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