Principal Tech Writer

2 weeks ago

Bucharest, Bucureşti, Romania Axway Full time €40,000 - €80,000 per year
OverviewResponsibilitiesObjectives of this role
  • Develop a comprehensive documentation strategy and structure that meets organizational standards.
  • Provide a documentation portal reader friendly experience by making the key features like documentation structure, navigation, search, AI help engaging and efficient.
  • Define and implement processes, tools and best practices in collaboration with the Axway technical writer community.
  • Maintain and enhance high quality documentation delivery in collaboration with our documentation portal provider.
  • Evaluate current content (analytics) and develop innovative methods for improvement.
Responsibilities
  • Research, create, and maintain a sustainable and resilient documentation strategy.
  • Research and optimize content structure, working closely with the R&D and product management teams to understand their requirements.
  • Build efficient and effective documentation processes, and develop and document procedure manuals for documentation authoring, storage, reuse and publication.
  • Build strong, collaborative relationships within R&D as well as other departments (UX, Product Management, Support, PreSales) to gather feedback and develop documentation improvement plans.
  • Work with R&D teams and technical writers to define best solutions for a seamless integration of documentation delivery in the product release cycle.
  • Work with our documentation portal provider on issues resolution and maximize documentation portal high availability.
QualificationsRequired skills and qualifications
  • Five or more years of experience as an effective technical writer in a software company.
  • Experience in defining and implementing a documentation strategy. Familiar with the Doc as Code approach.
  • Experience in various tools to manage documentation including XML based tools, Flare, Confluence, …
  • Proven ability to quickly learn and understand new documentation practices and standards and integrate them in the documentation strategy.
  • Superb written communication skills, with a strong attention to detail.
  • Experience in working in a transversal role with technical writers, engineers and product managers.
  • Ability to handle multiple projects simultaneously.
Preferred skills and qualifications
  • Bachelor's degree (or equivalent) in journalism, communications, or relevant technical field.
  • Firm understanding of SDLC (software development lifecycle).
  • Previous experience in agile software development.
  • Familiar with the Zoomin platform.
Company Overview

Axway

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