Content Moderator

2 weeks ago

Bucharest, Bucureşti, Romania coverletter Full time €2,000 - €2,500 per year

Are you at the beginning of your professional journey and looking to build a career in the digital world? We are currently seeking motivated, detail-oriented individuals with 0–2 years of experience in customer support.

Office Location: Bucharest, Pipera, Sector 2

Work location: full time on site

Work schedule: full coverage over 24 h / 7 days a week; 4 shifts

Collaboration Type: Individual Labor Contract

Please note that only candidates based in Romania will be taken into consideration.

Tasks
  • Provide resolution to maintain standards of quality
  • Review content and provide resolution based on prescribed guidelines
  • Recognize trends and patterns and raise issues timely
  • Provide insights to help improve the support to the users
  • Maintain a thorough understanding of process and policies
  • Provide excellent customer service to our customers
  • This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/ sensitive in nature, such as (but not limited to) graphic violence, self-harm, child abuse, and hate speech.
Requirements

Minimum qualifications

  • Any Graduate (PG an added advantage)
  • Freshers are eligible
  • Fluent in Read/Write in English & second language (French, Italian or Dutch)

Preferred qualifications

  • Effective probing skills and analyzing / understanding skills
  • Problem solving skills with customer centric approach
  • Must be able to work on a flexible schedule (including weekend shift work)
Benefits
  • Attractive salary.
  • Stable job offers - employment contract.
  • Work in a multicultural environment;
  • Various trainings (initiating, soft skills).
  • Possibility of development;
  • Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).

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