GWFM Associate Implementation Consultant

GWFM Associate Implementation Consultant

ADP (Automatic Data Processing) is hiring an Associate Implementation Consultant supporting the Global Workforce Management team within the GlobalView Business Unit.

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

As an Associate Implementation Consultant, you will be an integral part of our Agile team, supporting the implementation of our solutions for multi-national clients.

You will work closely with experienced professionals who will guide you through the process, ensuring you gain valuable insights and skills.

In this position, you'll leverage our top-raked training programs and world-class service guidelines, along with your always-growing expertise, to implement multi-national clients onto Workforce Manager, leading Global Workforce Solution. You provide support that makes our integrated solutions stand out in an increasingly competitive global market.

JOB RESPONSIBILITIES:

Analysis & Consultation:

• Implement the client's solution using ADP's Implementation Methodology and the ADP GWFM products.
• Be the main point of contact for anything Integration related, for the client and for ADP project teams.
• Perform workshops to gather information on the client's requirements.
• Design and document the client's solution including business requirements, interface specifications and any other specifications required according to ADP's methodology and project scope.
• Take ownership of issues & gaps between client requirement and ADP GWFM and work with other teams/streams/areas to resolve them.
• Analysis activities in order to define the specifications for the effective construction of information systems, likely to meet the requirements of users

Integration & Testing:

• Liaise with clients throughout the data cleansing, mapping and conversion phase and provide any assistance required including reconciliation.
• Being able to support training delivery and when required update training manuals, preparing training systems and conducting training sessions.
• Provide guidance in preparing test scripts to enable clients to adequately test the solution.
• Support clients through the User Acceptance, Parallel Testing and Go-Live phases.
• Responsible for achieving estimated days as per fixed price strategy.
• Ensure that all deliverables are created on time and accurately as per project schedule, such as Blueprints, specifications, BP reviews, Configuration Audits and configuration documentation.
• Ensure timely handover to client services following ADP handover methodology.

Project Planning / Management Activities:

• Minimize ADP's exposure to risk while focusing on appropriate application of the GWFM product to maximize value to the client.
• Demonstrate proactive participation in Implementation Team forums, contribute and participate in knowledge sharing and team development sessions. Seek to act as a mentor and actively support fellow team members in an effort to develop their respective skills.
• Liaise with the ADP Project Manager assigned to the project and Line Manager, providing regular status updates and early warning of any slippage / problems that may occur.
• Escalate project issues to Project Manager including scope variations, task slippages and risks that may arise during the project.
• Provide relevant training and knowledge sharing opportunities for members of the Implementation Team, this can include informal on-the-job training to facilitating formal training courses.
• Demonstrate and apply knowledge of key implementation strategies such as the ADP implementation methodology.
• Knowledge of support methodologies including usage of an Issue tracking process.
• Keep clients blueprints, configuration worksheets, client specific configuration documentation and training material if any up to date.
• Liaise with internal groups including GTS, Hosting, Client Services, Project Management and Product Management to ensure that client's receive the highest levels of client service.
• Perform Quality Assurance reviews on blueprints and configuration of the client's system.

REQUIREMENTS:

Education & Certification Requirements:

Bachelor's degree in information systems, Accounting or Business Administration preferred (or equivalent in training).

Languages:

• English C1

and (one or more of following EU languages):

• German B2-C1
• French B2-C1
• Italian C1
• Spanish C1

Skills & Abilities:

• A passion for learning and a desire to make a difference in a collaborative environment.
• Teamwork, work collaboratively with others to achieve group goals, working together to accomplish business results.
• Self-motivated with the ability to learn quickly, lead and work on multiple projects simultaneously, and be results oriented.
• Confident, articulate, and professional written and verbal communication skills.

• Strong analytical thinking and problem-solving skills – work systematically and logically to resolve problems, address opportunities, or manage the situation at hand, identify causes, relationships and implications.

• Ability to prioritize tasks and time management skills, ability to work across various projects.

• Ability to use tools such as Microsoft Excel, Word, PowerPoint, Project and Visio to effectively update and maintain documentation / training / demonstrations.

• Client focused, demonstrate concern for meeting and exceeding immediate and future needs of clients.

• Developing: Resolves Variety of Issues.

A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.