Senior Business Analyst, Financial Systems

At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you.

The Financial Systems team oversees the ongoing enhancement of Braze's Financial platforms, data, security, and operating procedures. At our core, we are system optimization people. While we are committed to providing outstanding end-user support, our primary objective is to find and fix inefficiencies, enabling functional teams to perform at levels they never thought possible. As a team, we care about end-user satisfaction, agile methodologies, and system integrity. To the company, we provide internal technical support, deliver system enhancements, and lead digital transformation projects.

The Senior Business Analyst I will be responsible for supporting a variety of complex financial system and accounting process improvement projects. As part of the Financial Systems team, you will report into the Senior Manager of Financial Systems and collaborate directly with System Engineers and Administrators to deliver results to teams within the Order-to-Cash, Record-to-Report, and Procure-to-Pay processes, with a significant focus on Record-to-Report. This role requires a strong understanding of financial systems/processes, excellent project management abilities, advanced analytical expertise, and exceptional interpersonal skills. The ideal candidate will have a proven track record in the finance transformation space.

What You'll Do

• Support process improvement and system implementation projects by:

• Conducting business process reviews

• Gathering requirements
• Specifying test scenarios for UAT
• Analyzing test results to identify issues or discrepancies
• Ensuring thorough user acceptance testing

• Delivering training documentation

• Create and maintain technical documentation:

• Data dictionary

• Business process flow charts
• Integration mappings
• Architectural flowcharts to illustrate system design
• Business requirements documents to capture stakeholder needs
• Functional design documents outlining system functionalities

• User manuals and training materials

• Assist with the administration of Jira/ServiceDesk, Ironclad, Coupa, NetSuite, and Zuora:

• Develop and execute test scripts to validate system functionality and performance

• Evaluate features and describe their potential impact on business processes and efficiency
• Troubleshoot issues and provide solutions or escalate as necessary to ensure minimal disruption to business operations

• Deliver training sessions to super users, promoting adoption and sustained utilization of the systems

• Build partnerships with internal stakeholders helping transform as-is business processes and execute on strategic roadmap objectives. Work closely with finance, accounting, procurement, and accounts payable to gather feedback and identify areas for system enhancements. Collect user feedback to identify areas for improvement.

• Create and improve IT General Controls documentation for SOX compliance.
• Identify and communicate risks impacting solution design and implementation.
• Serve as the point of contact for 3rd party technical contacts, teams supporting Financial Systems projects, and internal users support related to the Coupa P2P platform, NetSuite, and DealHub.
• Assist with sprint planning and timeline tracking. Participate in discussions to prioritize system updates based on business needs and strategic objectives.

Who You Are

• Must have at least 6 years of experience working in the Record-to-Report process or Corporate Accounting, with responsibilities directly related to Month End Close procedures.
• Must have at least 4 years of experience with and deep knowledge of SOX, SSAE16 SOC, and other compliance frameworks.
• Must have at least 4 years of experience working in NetSuite.
• Must have 3 years of experience working with US GAAP
• Must have exceptional data analysis abilities including advanced proficiency in Google Sheets or Excel.
• Must have exceptional problem solving and analytical skills.
• Must have excellent verbal and written communication skills, a strong attention to detail, and outstanding organizational skills.
• Enjoys seeking and sharing knowledge, challenging the status quo, and identifying opportunities for improvement.
• Ability to build strong relationships across cross-functional teams.

Preferred Qualifications

• Experience working with data visualization tools like Looker and Tableau
• Experience with Coupa, CaptivateIQ, Zuora, Vertex, Kyriba, or Numeric is a plus
• CISA and/or CPA/CCECAR
• Bonus points if you have professional experience working with Jira and Workiva

What We Offer
Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

Benefits
From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work

About Braze
Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In's Best Places to Work. In 2024, we were included in U.S. News & World Report's Best Companies to Work For (Top 10%) and recognized in Great Place to Work's Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

Additionally, we were featured in Great Place to Work UK's Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You'll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER
At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you .

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.