Primary Customer Care Agent for Romania

2 weeks ago

Romania Schneider Electric Full time €25,000 - €30,000 per year
Job Description:What will you do?
  • Provide first level general support pre-sales and post-sales, telephone, mail and electronic to SE customers and partners or assure a proper escalation to the first level technical support: price & availability, product selection, product substitution, answer question on catalog or on-line application, support on on-line self service tools;
  • Responsible for answering incoming telephone calls, e-mails, web based tickets and prioritizing customer's support needs;
  • Order Management: enter, change, manage requests related to orders in cooperation with country representatives;
  • Provide support to the customers for commercial and logistic returns product;
  • Provide support to the customers for solving the logistic and commercial complaints;
  • Proactive information communication;
  • Complete documentation and follow up on all commitments and customer details;
  • Actively create/modify knowledge database;
  • Collaborate with Marketing on new product launches
  • Ongoing proactive research and learning about new products, technologies and applications;
  • Participate in the interaction center's continuous improvement process;
  • Liaise between customers, After-Sales and Marketing regarding Product Quality Returns.
  • Acts as back-up for the colleagues who offer customer service support in the same language when they are not in the office and/or for the colleagues who offer support in a different foreign language in English when they are not available.
What qualifications will make you successful?
  • Education: Associate's Degree requested, Bachelor's Degree preferred;
  • Fluent in English;
  • Previous experience in customer support or sales is desirable;
  • Working electrical knowledge an advantage.
  • Ability to multi task (logging queries while speaking with customers);
  • PC skills (Microsoft, Windows, ERPs);
  • Basic aptitude for learning technical concepts essential;
  • Excellent interpersonal, communications and time management skills;
  • Ability to work on own initiative, but also as part of a team;
  • Strong verbal and written communication skills are required;
  • Flexible and having the ability to learn quickly;
  • Previous CRM experience an advantage.
What's in it for me?
  • Flexible work schedule and home-office options (hybrid);
  • A wide range of benefits: Bookster, Wellington platform, Meal tickets, discounts at several partners;
  • Medical & healthcare options: Private medical subscription; Life insurance;
  • Mental healthcare: Employee Assistance Program (24/7 online counseling)
  • One day off to celebrate your birthday with your beloved ones;
  • Hands-on training and access to our technical labs;
  • Development Plan through Career path and coaching;
  • Open Talent Market - a platform where you can easily find your next challenge, an exciting project, or a cool mentor;
  • Sustainability is at the heart of what we do, who we are, and what we believe in;
  • Exposure to a multicultural and dynamic environment;
  • Diversity and Inclusion – an integral part of the company's history, culture, and identity.


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