Customer Service Assistant

24 hours ago

Sector, Bucureşti, Romania RGifts Outsource Full time 15,000 - 25,000 per year

This is a fantastic opportunity to join a UK based online retail gift company with 15 staff in the UK and 4 in Australia & USA. We are looking for 2-4 candidates to begin with.

Our brand focuses on providing excellent customer service to customers all over the world with speedy safe delivery for our small targeted group of niche products. Our products are listed on these two websites:

Your role would be customer service, office administration and general assistant. Our venture in Romania is new and you will be the first members of staff to work for RGIFTS OUTSOURCE, this company will be dealing with matters relating to both Star-Name-Registry and Maps For Moments. 

Being a fluent English speaker is essential and you will need to have a good telephone manner.

You will be required to advise customers over the phone, Live Chat and email about our products and ensuring that all queries are resolved in a timely and polite manner. Attention to detail is key as you will process personalised orders, upselling our products when the opportunity arises and processing payments.

We are looking for candidates who are:

Customer focused

Proficient with Microsoft Excel/Google Sheets

Problem solvers

Quick learners

Strictly attentive to detail

Educated to a basic level in mathematics

Full training on all our products and system software will be provided and will make up the majority of your first two weeks with us.

The volume of our customer service queries is steady throughout the year, but increases dramatically closer to Christmas and other occasions.

Our primary aim is to make sure customers are dealt with 24/7 and to provide them with a streamlined experience. Your main job role will be customer service however there will be opportunities to help with research into our expansion into other countries with our existing and future companies.

We need candidates who are motivated, have initiative and work well on their own. Some of the extra tasks as well as customer service will be:

- Keeping basic bookkeeping records and utilising your Romanian language by helping liaise with our lawyer and accountant

- Helping with test checks to make sure our phone numbers and email addresses all function correctly.

- Aiding us with expansion into Romania and potentially other parts of the world. This again will be reliant on your use of Romanian and English language skills.

- Researching corporate customers to try and attract high volume orders

- Updating Romanian social media accounts and writing basic content

- Potentially helping process orders to be sent within Romania

These are just a few tasks that you could be involved in; We are constantly expanding, and are looking for very adaptable people to come with us on our journey.

To begin with we are looking for employees to work on a full time basis. We currently have customer service staff in the UK & Australia who cover all 24 hours during the week. Our aim is to gradually move over all customer service to Romania.

The job is open to applicants aged 21+ and the rate of pay is dependent on experience within the field. We are a young,growing company so maybe you can even suggest some skills you think we could benefit from. Your personality and most of all your ability to learn and adapt will go a very long way with our company.

Please include a cover letter, as applications without cover letters won't be considered.

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