Senior Salesforce Operations Analyst

Role Overview

We are seeking a Senior Salesforce Operations Analyst to drive business value from Salesforce across all revenue-generating functions. The role is a business and sales-focused, ensuring Salesforce enables sales effectiveness and revenue growth through optimized processes, structured data and actionable insights.

You will own the business roadmap for Salesforce, prioritize enhancements that impact revenue teams, and lead change management to ensure adoption and measurable outcomes. Success means better forecasting, cleaner data, and streamlined workflows for sales and customer-facing teams.

Key Responsibilities

Business Analysis & Solution Design

• Partner with Sales, Marketing, Customer Success, and IT to translate business needs into scalable Salesforce solutions.
• Ensure Salesforce processes align with business goals and deliver measurable impact on pipeline, forecasting, and deal velocity.

Roadmap & Governance

• Own the Salesforce business roadmap and enhancement backlog.
• Define and enforce data governance standards for revenue-critical fields.
• Manage business super users and elevated access for process overrides.

Project Leadership & Change Management

• Lead user acceptance testing and provide sign-off for business-driven changes.
• Drive change management and training to ensure adoption across sales teams.
• Act as business escalation point for complex process issues.

Enablement & Optimization

• Champion automation and workflow improvements using declarative tools (Flows, Validation Rules).
• Serve as Salesforce SME for revenue teams—train, support, and empower end-users.

What Success Looks Like

• High adoption of new features and processes by sales and customer success teams.
• Improved data quality for forecasting and pipeline reporting.
• Faster deal cycles through automation and streamlined workflows.
• Clear alignment between Salesforce capabilities and revenue strategy.

What You'll Bring

• 3+ years Salesforce experience in business analysis or revenue operations.
• Salesforce Certified Administrator (highly appreciated).
• Strong understanding of Salesforce architecture and declarative tools.
• Excellent communication and stakeholder management skills.
• Analytical mindset with ability to prioritize business impact.

Preferred:

• Experience in global Salesforce environments and B2B SaaS.
• Familiarity with integrations (Hubspot, CPQ, CLM, ERP).
• Project/change management experience.
• Understanding of compliance frameworks (GDPR, ISO).

Important note: To comply with internal procedures, we can only consider applications submitted through our official recruitment channels. Resumes sent via email, social media, or other means outside the designated application process will not be reviewed or retained.

We Drive Customer Value

We Take Ownership

We Are Bold

Basware is how the world's best finance teams gain complete control of every invoice, every time. Our Intelligent Invoice Lifecycle Management Platform ensures end-to-end efficiency, compliance and control for all invoice transactions. Powered by the world's most sophisticated invoice-centric AI – trained on over 2 billion invoices – Basware's Intelligent Automation drives real ROI by transforming finance operations. We serve 6,500+ customers globally and are trusted by industry leaders including DHL, Heineken and Sony. Fueled by 40 years of specialized expertise with $10+ trillion in total spend handled, we are pioneering the next era of finance.

Joining Basware means you'll join a team filled with innovators, passionate about their work and enthusiastic about the industry we've pioneered. You'll work alongside highly motivated, capable, and friendly individuals who collaborate to deliver world-class solutions and services. A critical part of our culture is the high amount of trust we put into our employees—we want everyone to make a difference, so we offer flexibility in how you work, giving you the freedom and support to deliver your best results. We truly live our values where:

We Drive Customer Value, We Take Ownership and We Are Bold in everything we do, to make it all just happen for our customers.

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2025

Gartner Magic Quadrant Leader for Accounts Payable Applications. Basware and Deloitte create Center of Excellence

2024

Launch of World's 1st AP-Powered GenAI

2023

Growth through acquisitions, Glantus and AP Matching

2022

Basware became a privately-held corporation in a go-private transaction led by software private equity firm Accel-KKR

2020

Recognized market leader, including Gartner Magic Quadrant. Global operations, 20+ offices worldwide

2012

Launch of cloud-based B2B platform for transaction collaboration on Basware's Network

2005

Launch of fully integrated Purchase-to-Pay solution suite

2000

Basware listed on Helsinki Nasdaq, launch of purchase management software & e-invoicing service

1992

Launch of first financial management software

1985

Basware founded in Finland