Service Desk Agent with German

3 days ago

Timișoara, Timiş, Romania Infosys Full time 18,000 - 25,000 per year

Job Description
Key Responsibilities:
Technical Support:
Addressing user inquiries and resolving technical issues related to hardware, software, and network connectivity.

Troubleshooting and Problem Solving:
Diagnosing and resolving technical problems, often involving remote support tools, and escalating complex issues to the appropriate teams when necessary.

Communication and Customer Service:
Communicating with users in a clear and concise manner, providing step-by-step instructions, and ensuring a positive user experience.

Documentation and Record Keeping:
Maintaining accurate records of user interactions, troubleshooting steps, and solutions in the ticketing system.

System Maintenance and Updates:
Performing system installations, upgrades, and maintenance procedures.

Knowledge Base Management:
Contributing to the creation and maintenance of a knowledge base, FAQs, and training materials for end-users.

Escalation and Collaboration:
Identifying and escalating unresolved issues to higher-level support teams while collaborating with other IT teams to ensure efficient problem resolution.

Skills And Qualifications
Technical Proficiency:
Strong understanding of computer systems, hardware, software, and network troubleshooting.

Problem-Solving Skills:
Ability to analyze issues, identify root causes, and develop effective solutions.

Communication Skills:
Excellent verbal and written communication skills to interact with users and document issues clearly.

Customer Service Skills:
Patience, empathy, and a commitment to providing excellent customer service.

Organizational Skills:
Ability to manage multiple tasks, prioritize issues, and maintain accurate records.

Teamwork:
Ability to work effectively as part of a team and collaborate with other IT professionals.

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