Workforce Management Expert @ Hubs Romania

• REQ
• 26/08/2025
• Contact Center
• Boekarest, Roemenië
• ING Hubs

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of - , , .

We started out in 2015 as ING's software development hub, then steadily epanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and : - .

, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a fleible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things, and they love doing it in good company. Do you?

The Mission

The Transformation & Operational Management team at Client Services Business in Belgium is looking for a Workforce management Epert to assist the team in its daily WFM activities.

The specialist be based in ING HUBS Romania and will report functionally to the lead of the Transformation & Operational Management team in Belgium.

You will be directly working with the WFM Epert in Belgium.

Your day to day:

You will be in close collaboration with the WFM epert in Belgium in the daily forecasting and WFM tasks.

Our main goal as a team is to offer a complete WFM solution for the Client Services Business area:

• Help the leadership manage their team with capacity planners (including daily presence, holidays, sick days…);
• Provide ongoing insights in past, present and future workloads and FTE needs (forecasting/reforecasting);
• Pro-actively develop, maintain and improve reports/tools that combine staffing, forecasted workload and actual workload data;
  You set up forecasts and maintain e- isting ones;
• You support the team in various WFM related tasks;
• You engage and work together with the local stakeholders on improving the WFM processes;
• You work on improving forecasting accuracy;
• You understand the WFM process of all the teams in our scope, which enables you to detect room for improvements.

You will be an active partner in the business when it comes to WFM related topics. Don't stop at just providing data, be an advisor when you see fit.

Your job will be a mi of forecasting tasks, run tasks, change tasks and analysis and advice.

Our forecasts are created in Calabrio WFM, other custom-made tools are made in Ecel.

With your eperience you should be able to work autonomously on your tasks, under guidance of the team in Belgium.

What you'll bring to the team:

E

• perience in workforce management of minimum 3 years.
  Bachelor's degree or higher (or minimum 3 years of relevant e- perience).
  Eperience in working with Calabrio WFM is preferred. Similar e- perience in another WFM tool is an absolute minimum.
  Eperience with working with forecasting algorithms and scheduling tools, mainly but not e- clusively for non-call teams.
  You are very fluent in using E- cel.
  E- perience in other MS 365 tools/applications (VBA, Power Query, Power BI...) is a plus;
  You e- cel in working with figures and can translate data in clear and insightful reports or dashboards;
• You have a structured way of working and an eye for detail;
• You are a fast learner and can deliver results quickly;
• You have a pro-active mindset and can-do attitude;
  You are open to/or have e- perience with new technologies (alternative tools, working with AI...);
  Eperience in working together with your business partners and have the ability to eplain your work to non-WFM e- perts;
• You can translate needs and demands in concrete solutions and you have adequate communicational skills to ask the questions to get there;
• You are not afraid to challenge requests but only to ensure the best possible result;
  Fluency in English and e- perience with working in cross-country teams.

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

Your place of work

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Questions? Just ask

Bogdan Gabriel Marin

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.