IT Service Management Engineer @ Hubs Romania

• REQ
• 26/08/2025
• IT Engineering
• Boekarest, Roemenië
• CLUJ-NAPOCA
• ING Hubs

Discover ING Hubs Romania

ING Hubs Romania offers 130 services in software development, data management, non-financial risk & compliance, audit, and retail operations to 24 ING units worldwide, with the help of - , , .

We started out in 2015 as ING's software development hub, then steadily epanded our range to include more services and competencies. Now we provide borderless services with bank-wide capabilities and : - .

, with more than 1800 colleagues active in Data Management, Touchpoint Channels & Integration, Core Banking, and Global Products.

We enjoy a fleible way of working and a highly collaborative environment, where fair and constructive feedback is encouraged.

For us, impact isn't a perk. It's the driver of our work. We are guided and rewarded by a shared desire to make the world a better place, one innovative solution at a time. Our colleagues make it their job to do impactful things and they love doing it in good company. Do you?

Your day to day

• Change Management: Coordinate all change activities across the organization. Ensure that requested changes meet business standards and objectives and maintain high quality in the change management process.
  Operational Resilience Coordination: Facilitate centralized planning and coordination of DDoS simulations and Disaster Recovery tests, working closely with e- ecution teams to ensure alignment and readiness.
• Lifecycle & Configuration Management: Oversee and improve lifecycle and configuration management practices across platforms.
• Community Engagement: Act as the community manager for our Ops Engineer community. Organize and chair regular knowledge-sharing sessions, community events, and communicate key updates (e.g., incidents, root cause analyses, platform changes).
• Automation & Continuous Improvement: Identify opportunities to automate recurring tasks and facilitate quarterly retrospectives to continuously improve team collaboration and efficiency.
• ITSM Best Practices: Promote and support the implementation of ITSM best practices across teams.

What you'll bring to the team

Must-Have:

E

• perience in IT operations, particularly in change management and ITSM processes.
• Familiarity with support processes and tools.
  E- cellent communication, assertiveness, and diplomacy.
• Strong organizational, project, and time management skills.
• Analytical thinking and problem-solving abilities.
• Strong interpersonal skills: curious, proactive, adaptable, empathetic, and eager to learn.

Nice-to-Have:

E

• perience coordinating DDoS simulations, disaster recovery, and testing activities.
• Familiarity with ServiceNow, Azure DevOps, PowerBI, Grafana.
  E- posure to cloud technologies, CI/CD pipelines.
• Scripting knowledge (e.g., Python or similar).

If you want to deep dive into the processing of personal data conducted by ING Hubs Romania during the recruitment process and your rights related to it, read the privacy notices on our website (make sure to scroll until you reach the Data Protection section/ Candidates tab).

Your place of work

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Questions? Just ask

Bogdan Gabriel Marin

Bij ING willen we het beste uit mensen halen. Daarom hebben we een inclusieve cultuur waarin iedereen de kans krijgt om te groeien en een verschil te maken voor onze klanten en de samenleving. Diversiteit, gelijkheid en inclusie staan bij ons altijd voorop. We behan iedereen eerlijk, ongeacht leeftijd, geslacht, genderidentiteit, culturele achtergrond, ervaring, geloof, ras, etniciteit, beperking, gezinssituatie, seksuele geaardheid, sociale afkomst of wat dan ook. Heb je hulp nodig of kunnen we iets voor je doen tijdens je sollicitatie of gesprek? Neem dan contact op met de recruiter die bij de vacature vermeld staat. We werken graag samen met jou om het proces eerlijk en toegankelijk te maken. Lees hier meer over hoe wij staan voor diversiteit, inclusie en erbij horen.