Support Analyst with French

1 week ago

Bucharest, Bucureşti, Romania HN Services Romania Full time €30,000 - €40,000 per year

ABOUT THE POSITION:

  • The 3S Support team (SWIFTNET/SFTP/SIAM protocols) is a team of experts who assist "Corporate" customers who have subscribed to one or more products from the "Corporate" offer. Cash Management".
  • This involves offering the client an entry point where they can find assistance and answers in the context of their cash management operations in France or abroad.
  • As 3S Customer Support (SWIFTNET/SFTP/SIAM) you will contribute to the satisfaction of our customers by providing them with advice and assistance with their requests.

YOUR DAY-TO-DAY RESPONSIBILITIES:

  • Respond to all Customer requests, whether requests for tracing/searching of flows or transmitted operations, or requests for explanations of incidents.
  • These requests for cash management flows concern the 3 types of protocols: SWIFTNET, SIAM, SFTP (only Corporate customers, except VIPs).
  • Analyze needs, inventory the services and products subscribed to by the customer
  • Telephone support (~10%) and email support (~90%) (during the remote transmission of banking transactions from customers and Locations.
  • Diagnose incidents or problems submitted by the Customer, monitor them until they are resolved. To do this, it will be necessary to use and be familiar with the access interfaces to the various flow management applications made available to 3S after-sales service.
  • Communicate to the Service Manager the elements enabling him to develop the "reporting" of the service activity both for management and for the Customer.
  • Training of new resources.
  • Participate in Compliance action within the framework of controls on sanctions and embargoes.

YOUR QUALIFICATIONS:

  • You are bilingual: English and French at the advanced level (B2+/C1);
  • You are used to working in demanding and international environments;
  • You have mastered office tools and are comfortable with computer applications;
  • You have knowledge of payment methods or cash management;
  • You put customer experience and satisfaction at the center of your concerns;
  • You are rigorous and reliable, you respect banking standards and the confidentiality of operations and data;
  • You have negotiating skills and a spirit of synthesis and pragmatism.

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