Junior Claims Quality Agent
1 day ago
AUTO1 Group is Europe's biggest wholesale platform for car dealers, providing the largest selection of used cars in over 30 countries via
We are currently seeking a motivated and detail-oriented individual to join our team as a Claims Quality Agent. This is an exciting opportunity for someone looking to kickstart their career in operations within a dynamic and fast-paced environment.
Job DescriptionBeing part of our Operations team, you will work with focus on these topics:
- Talk by phone and e-mail with the network of car partners, advise them for submission a claim and regarding the transport status;
- Will monitor inbound and outbound calls and emails responses
- Ensure that car partners are kept constantly informed of the status of their complaints and transport;
- Checks the complaints received and ensures that the damages were not specified in the data sheet
- Ensure customer satisfaction by taking their requests into consideration;
- Provide innovative solutions for problem-solving upon reviewing data;
- Ensure that all procedures are up to legal standards and regulations;
- At least one year of work experience as a quality assurance manager in call centers/BPO;
- Bachelor's degree;
- Fluent in English (spoken and written);
- Excellent verbal, written and interpersonal communication skills;
- Outstanding customer service skills and dedication to providing exceptional customer care;
- Automotive knowledge will be a plus;
- Proficient with Microsoft Office (intermediate Word, basic Excel);
Apply by uploading your CV. If you are a proactive individual with a passion for operations, we would love to hear from you. Join us and take the first step towards a rewarding career in operations
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