Collections agent

At Ford Motor Company, we believe freedom of movement drives human progress. And as you start your career journey, we also believe in providing you with the freedom to define and realize your dreams. With all our incredible plans for the future, there's no better place to jump start an amazing career than Ford.

Ford Business Solutions Romania
is looking for a

Collections Agent with German
to join our
Ford Credit Team
in our
Bucharest
office.

Why Join Ford Credit?

We're committed to fostering a vibrant and supportive business environment. We believe in investing in our people You'll have opportunities for cross-training in various areas of the business, helping you expand your skills, gain wider business knowledge, and build a fulfilling career path right here at Ford.

What will be your roles and responsibilities in the team?

• Responsible for managing unpaid debts and controlling collections, contacting customers with overdue payments directly or working with collection agencies, car dealers or other internal departments to reach an agreement on the reimbursement of amounts owed, using all communication channels made available to communicate with these overdue customers.
• Prepares and controls the daily transmission of the list of unpaid accounts to third-party agents. Reports daily collections from client accounts managed by agencies.
• Monitors, analyzes and manages the status of each creditors' file according to procedures, ensuring the necessary documentation and coordinating with insurance or credit recovery companies for the repayment of balances. Ensures the repayment of loans or vehicles according to their condition, respecting the internal procedures for the recovery of material goods.
• Processes the necessary reports for financial activity on a daily basis.
• Responsible for managing online payment operations, either by card or by other methods offered by the company. It ensures the necessary management for the collection of payments in Ford Credit accounts, contributing to the efficiency and accuracy of the company's financial processes.
• Responds to requests for information from Official Bodies, including Courts, and other relevant institutions.
• It ensures the provision of accurate and complete information, complying with all legal regulations and internal procedures, in order to support transparency and compliance in relations with the authorities.
• It is responsible for recording each interaction through which it provides assistance to clients or external agencies, using the systems provided by the project.
• Handles complaints, ensuring that all interactions are handled according to established procedures and work instructions.
• Report any incident encountered during the processing of the request to the manager.
• Ensures compliance with procedures during the processing of each task.
• Meet both individual and collective goals.
• Performs other project-related tasks at the request of the line manager.
• Participates in meetings organized by the hierarchical superior, client or other departments.
• He can present his activity report to the manager, if requested.
• He is responsible for reporting to his superiors any suspicious activities that may be illegal or that may involve money laundering or tax evasion. In addition, it manages contact with customers in the event of non-payment, ensuring that all communications comply with legal regulations and internal procedures.
• Check pending or suspended payment situations, making sure they are clarified and allocated accordingly. Monitors and identifies possible cases of double financing of files.
• Coordinates the process of selling vehicles related to terminated accounts, including selecting the appropriate remarketing channel, initiating auctions, obtaining and negotiating bids. Transmits the obtained offers to the hierarchical superiors for approval and decision.

Are we looking for you? Yes, if you have:

• 1-2 years of previous experience in collecting loans in financial institutions, whether banking or non-banking, are preferred.
• basic knowledge of MS Office.
• Advanced German knowledge, written and spoken.
• Knowledge of English at medium level, written and spoken.
• Knowledge of other foreign languages is a plus (example: French, Italian, German, etc.)
• Problem-solving attitude, decision-making skills, analytical skills.
• Results-oriented, positive attitude focused on finding solutions.
• Ability to work independently, organizational skills to guarantee quality and on-time delivery.
• Ability to work in a team and adaptability to multiple levels of the organization.
• Professional integrity.
• Good communication skills (written/spoken), facilitating collaboration.
• Motivation, ambition and decision-making ability.
• Excellent interpersonal skills.

What you'll love about us:

• Hybrid Work to support your ideal work-life balance.
• Generous Vacation Plan and extra bonuses during Vacation, Christmas, Easter and March.
• Annual Performance Bonus
• Bonuses for Special Family Events to celebrate life's milestones.
• Transportation Allowance to make commuting easier.
• Exclusive Car Purchase Programs for team members.
• Meal Tickets to enjoy delicious meals at work.
• Team Events & Social Gatherings to build connections and have fun.
• Bookster Subscription for access to books and resources.
• Fresh Fruits in the Office to keep you energized.
• Discounts on Gym Activities & Local Restaurants for healthy living and dining out.
• Mental Health Care Program because your well-being matters.
• Volunteering Opportunities to give back to the community.
• Modern workspace just steps away from the metro station.

Location:
Bucharest

If you're ready to take on an exciting challenge and contribute to a great team, we'd love to hear from you