Billing Specialist

About Us

Toluna is the global research and insights leader that enables businesses to make smarter, data-driven decisions – faster. For 25 years, we have partnered with the world's leading brands, delivering transformative impact through our advanced technology platform, comprehensive solution portfolio, expansive global first-party panel, and world-class team of leading research experts. Since 2019, we've made significant investments in artificial intelligence to enhance automation, accelerate insight delivery, and unlock deeper understanding at scale. With 40+ offices worldwide, Toluna operates in 70+ countries, redefining the future of insights. Learn more at

Introduction

We are seeking a detail-oriented and reliable Billing Specialist to support the day-to-day billing operations of our organization. This role will be responsible for preparing and issuing invoices, maintaining accurate client records, resolving billing discrepancies, and ensuring timely and accurate billing in accordance with company policies and procedures. The ideal candidate will bring a strong focus on accuracy, efficiency, and client service.

Responsibilities

Billing

• Oversee the preparation, review, and issuance of accurate and timely invoices for clients.
• Reconcile invoices after submission to third-party/bespoke invoicing portals to ensure compliance with client invoicing requirements.
• Manage and resolve billing discrepancies and customer inquiries promptly and efficiently, maintaining high client satisfaction.
• Maintain up-to-date client records in the group accounting tools.

Data Management

• Maintain up-to-date client billing information and documentation in the accounting and invoicing systems.
• Assist with the entry and validation of billing-related data for reporting and reconciliation purposes.

Process Support

• Follow standardized billing procedures and ensure adherence to internal controls.
• Identify minor inefficiencies or discrepancies in billing workflows and escalate them for resolution or improvement.
• Assist with testing and adoption of billing tools or system enhancements.

Compliance and Accuracy

• Ensure all billing activities are compliant with internal policies and applicable tax regulations.
• Support internal reviews and audits by providing accurate billing records and documentation.

Reporting Support

• Generate basic billing reports and summaries as required.
• Support the finance team with billing-related data during month-end closing or audit preparation.

Required Skillset

Education:

• Experience or education in fields such as finance, accounting, business administration, or a related field. Formal degrees are welcome but not required.

Experience:

• 2-4 years of experience in billing, accounts receivable, or a similar role, preferably in a group or multinational environment.
• Experience working with ERP or accounting systems (e.g. Exact, SAP, or similar).

Technical Skills:

• Proficiency in Excel and financial software.
• Familiarity with invoicing systems and a willingness to learn automation tools.

Soft Skills:

• High attention to detail and accuracy.
• Strong communication and problem-solving skills.
• Ability to manage time effectively and meet deadlines.
• Customer service mindset and ability to work well with internal teams and clients.

Languages: English is a must

Our values:

Acting with Ownership- Demonstrating individual accountability

Bringing a forward mindset- Being action-oriented, bold and entrepreneurial

Collaborating with Curiosity- Exhibiting teamwork through togetherness

Discussing openly, committing jointly- Sharing your views openly

Embracing empathy- Being egoless & caring

What we offer:

At Toluna, we're all about creating a welcoming, diverse workplace where everyone can thrive. We offer competitive pay, great benefits, and plenty of opportunities to grow within our global team. Inclusion and respect are at the heart of what we do. Our community connects over 72 million people across 70 countries. If you're passionate about making an impact, we'd love to have you on board.

Other benefits:

Professional & personal growth: Training opportunities and career development plan.

Financial package: Competitive salary, performance bonus.

Health: Private medical insurance.

Work-life balance: Working from home policy.

Join our global team. We welcome big thinking and reward great work.