Fixnet Service Center Engineer

7 days ago

Timișoara, Timiş, Romania Manning Global AG Full time €30,000 - €40,000 per year

Our client is searching for a
Fixnet Service Center Engineer
to join their business in
Romania or Poland.

Position Title:

Fixnet Service Center Engineer

Position Type:

Permanent

Start Date:

ASAP

Location:

Romania or Poland

Contact:

Iulia Balan |

Responsibilities:

  • Incident and Event management of multi-vendor IP, Transmission and Voice network equipment
  • Initial troubleshooting of multi-vendor IP, Transmission and Voice network equipment
  • Supporting internal and external departments in troubleshooting network and service issues
  • Management of order, delivery and cancellation process using prescribed workflows and tools
  • Communication with client end-customers (telephone, hotline, email)
  • Communication with client service managers and operations team (telephone, hotline, email)
  • Communication with internal and external suppliers and carriers (telephone, hotline, email)
  • Initiation, coordination and remote support of field services for installation and troubleshooting
  • Timely processing of events and tickets according to prescribed processes and avoiding SLA violations
  • Ensuring high quality of ticket processing with adequate documentation as per work instructions
  • Incident, Escalation and Prioritization management
  • Problem Management to identify and report recurring service and equipment faults
  • Create and maintain technical documentation, workflows and processes related to competence area
  • Contribute to continuous improvement of operational processes and efficiency
  • Support cross domain competence development within the project team
  • 24x7 service coverage according to assigned shift schedule
  • Out of office time & bank holidays support when necessary

Requirements:

  • Good German, at least B2
  • Good written and spoken English
  • Willingness to work shifts 24/7
  • Cross-team support if required
  • Initial experience in customer support, telephone, mail, ticket system
  • Experience in the telecommunications and business customer sector is desirable
  • Understanding of the different types of fixed network technologies, DSL, VDSL, Ethernet, VPN
  • Desirable, experience with Cisco, OneAccess CPE
  • Initial experience with ticket-based systems
  • Ability to work independently and good teamwork skills
  • Passion and affinity for troubleshooting
  • Sense of responsibility, commitment and reliability
  • Basic experience in C, C++ language
  • Good scripting skills (Perl, Python, Make or similar)
  • Good communication, strong analytical skills, team oriented, initiative

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