German-Speaking Customer Service Agent

2 weeks ago

Bucharest, Bucureşti, Romania AetherCore Full time €21,800 per year

Position: Customer Support Representative (German Speaker)
Location: Lisbon, Portugal
Start Date: Flexible
Employment Type: Full-time | Fixed-term contract (1 year)

About the Role
We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

You will play a key part in shaping the customer experience and contributing to important performance indicators, including Customer Satisfaction (C-SAT), Net Promoter Score (NPS), and adherence to Service Level Agreements (SLAs).

Key Responsibilities

  • Provide timely and effective customer support through multiple channels

  • Diagnose and resolve technical and account-related issues

  • Ensure a high level of customer satisfaction by delivering a positive experience

  • Work towards individual and team performance targets

Requirements

  • High-level of German (minimum C1) and fluency in English

  • Previous experience in customer support (preferably 12 months in a contact center)

  • Familiarity with BPO KPIs (C-SAT, NPS, SLAs)

  • Strong communication and problem-solving skills

  • Technical troubleshooting knowledge is a plus

What We Offer

  • Competitive salary package: approx. €21,800 gross/year

  • Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)

  • Performance and language bonuses

  • Health and life insurance (includes family plan)

  • Relocation bonus up to €2,500 for candidates moving from abroad

  • Support with local registration and accommodation

  • Initial training provided and opportunities for career development

How to Apply
If you're ready to join a dynamic team and contribute to creating a positive customer experience, we'd love to hear from you. Apply today to take the next step in your career.

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