HR Operations Team Leader

2 weeks ago

ClujNapoca, Cluj, Romania Betfair Full time €60,000 - €80,000 per year
Our Values:Role Overview:Key Responsibilities​​
  • Lead a team of HR Operations Partners who are responsible for managing customer queries end-to-end, processing Workday transactions, and managing mass data uploads where applicable.​
  • Drive excellence to ensure team deliver market leading employee experience
  • Provide operational support and insight in the development of the HR Service Management framework.​
  • Work closely with counterparts to ensure support partners are assigned and adequately resourced to provide support to different employee populations. ​
  • Ensure any significant issues or risks to the HR service delivery are identified and promptly escalated to senior members of the Global Virtual Hub team. ​
  • Support the implementation of new or improved HR procedures, structures, solutions and processes that deliver continuous improvement to the Global HR service solution.​
  • Manage escalations and issues arising from team activity​.
  • Bring forward query escalations and trends from specific markets to the Global HR Virtual Hub management team, to identify opportunities to reduce escalations and improve service delivery.​
  • Ensure agreed KPIs and metrics are achieved within your team ensuring business requirements are met.​
  • Review team's performance on a regular basis, conducting regular 1on1s using real time data to identify key issues and predict future challenges and trends.​
  • Work in an agile way to support other teams as needed during periods of peak activity.​
  • Analyse workflow data and translate findings into additional trainings, as needed. ​
  • Drive innovative HR solutions and process improvements in the team.​
  • Ability to drive and leads any program or change management related projects. ​
  • Acts as an SME for customers, teams and vendors​.
Skills & Experience
  • Demonstrated experience taking ownership of HR administration services and transactional activities in a global organisation - federated organisations a plus.​
  • Extensive experience working within global HR Operations teams with understanding of the day-to-day operational processes.​
  • Exposure to HR case management tools preferred.​
  • Previous experience working within an HR enterprise system processing employee lifecycle-related transactions.​
  • Ability to monitor KPIs to measure service quality in-order to drive continuously improved operational excellence.​
  • Team player with strong people management skills; able to support the day to day running of an HR Global Virtual Hub team.​
  • Excellent written communication skills.​
  • Analytical mindset with ability to identify and solve problems as required.​
  • Excellent organizational and interpersonal skills. ​
  • Excellent knowledge on MS office tools is a plus.
Benefits:
  • Hybrid & remote working options
  • €1,000 per year for self-development
  • Company share scheme
  • 25 days of annual leave per year
  • 20 days per year to work abroad
  • 5 personal days/year
  • Flexible benefits: travel, sports, hobbies
  • Extended health, dental and travel insurances
  • Customized well-being programmes
  • Career growth sessions
  • Thousands of online courses through Udemy
  • A variety of engaging office events
Disclaimer:

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