Technical Analyst

2 weeks ago

Iasi, Iaşi, Romania Suvoda Full time 40,000 - 60,000 per year

Technical Analyst – Second Shift (Remote - Romania)
Department
: Services Support

Reports to
: Senior Manager, Technical Support

The Technical Analyst operates as a liaison between development, operations and additional staff to research and solve application maintenance requests. Technical Analysts are curious, resourceful problem-solvers who love diving into code, troubleshooting complex issues, and taking on technical challenges within a SaaS environment

Responsibilities

  • Liaise with Services, Product, and Support to investigate production issues/requests
  • Propose and implement short term solutions for applications when applicable
  • Take ownership of production issues and drive escalations
  • Research and resolve issues using critical and logical thinking, ensuring financial data integrity and
  • Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
  • Manage priorities through ticketing system
  • Support technical customer implementations involving sensitive financial
  • Assist in documentation of technical work instruction
  • Recommend continuous improvement of operational and technical efficiencies
  • Coordinate with Engineering and Product teams on future enhancements and capabilities
  • Ability to understand Suvoda products, technical capabilities, and custom solutions
  • Support application server management, deployment, and troubleshooting of lower and production environments
  • Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Requirements

  • Bachelor's degree or equivalent work experience and/or training preferred
  • Object-oriented programming experience with Python (including writing scripts)
  • Daily use of PostgreSQL, Django, Python
  • Knowledge of SQL scripting and databases
  • Linux/Unix and Bash scripting experience is preferred
  • JavaScript or Typescript experience is a plus
  • Ability to read and analyze application logs
  • Version control experience (e. git)
  • Open source software/web application development experience is a plus
  • Highly collaborative team player
  • Experience working in a fast-paced technical support-oriented role
  • Ability to communicate effectively with team members and management
  • Prioritization of security and privacy
  • Self-starter with the ability to independently manage time and priorities while meeting deadlines
  • Sharp troubleshooting, problem solving, and analytical abilities
  • Attention to detail
  • Experience with configuring and populating a knowledge base tool is a plus
  • Willingness to explore new technologies
  • Experience supporting technologies in the Financial or Clinical Trial space preferred
  • Experience with OWASP security best practices is a plus

We are aware that an individual(s) are fraudulently representing themselves as Suvoda recruiters and/or hiring managers. Suvoda will never request personal information such as your bank account number, credit card number, drivers license or social security number — or request payment from you — during the job application or interview process. Any emails from the Suvoda recruiting team will come from a email address. You can learn more about these types of fraud by referring to this FTC consumer alert.
As set forth in Suvoda's Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
If you are based in California, we encourage you to read this important information for California residents linked here.

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