Product Owner GPL Offline

Who we are:

Do you want to join a well-established bank with a start-up culture? No, we're not joking

We, at tbi, have been one the most profitable banks for years and we are growing at a fast pace. We're a bank with a long history of success that operates as a start-up and we're always on the lookout for new opportunities to grow our business. How do we do that?

It's all about our people. Our team is made up of brave, passionate and caring people who don't just want to follow the same path – we want to transform into mobile-first, state-of-the-art lifestyle ecosystem. Our colleagues love working here – 80% of them would recommend tbi as an employer to their friends and family. Our people are engaged in challenging and meaningful work, inspired to grow their potential and career, encouraged to learn and empowered to take decisions. That's not corporate babble, it's what our people say.

Role Overview

The GPL Offline Product Owner will be responsible for overseeing the entire product lifecycle of offline personal needs loans (General Purpose Loans – GPL), with a specific focus on solutions distributed through tbi branches and partner networks. From conceptualization to launch, you will lead project execution and delivery, ensuring each release enhances customer experience and operational performance.

You will work at the intersection of product and project management, with a deep understanding of personal lending, customer behavior, and branch channel dynamics. This role requires excellent communication skills, strategic thinking, and a passion for delivering high-quality financial products to offline customers.

What You'll do:

Product Management

• Lead the end-to-end product management process for GPL (General Purpose Loans) distributed through offline channels, including branches and partner locations.

• Conduct market research and competitive analysis focused on personal needs loans in the offline lending space.

• Collaborate with stakeholders to define product vision, strategy, and goals aligned with branch channel growth.

• Develop and maintain the product roadmap based on customer needs, regulatory requirements, and market trends.

• Define and prioritize product requirements, working closely with development, QA, and design teams.

• Coordinate product releases across tbi branches, ensuring front-office readiness, staff training, and system preparedness.

• Drive UAT and business acceptance testing for every offline GPL release, collecting feedback from end-users (branch staff and customers).

• Analyze customer feedback and loan performance data to iterate and improve GPL offerings continuously.

Project Management

• Plan and execute product-related projects, including process redesigns and new feature rollouts within the branch lending environment.

• Develop detailed project plans with clear timelines, goals, and deliverables specific to the GPL offline flow.

• Coordinate cross-functional collaboration between design, engineering, risk, legal, branch operations, and customer support.

• Manage risks, identify bottlenecks, and adapt delivery plans to ensure on-time, in-scope, and on-budget completion.

• Prepare and deliver regular project updates to senior management and stakeholders.

• Ensure smooth communication between central teams and field teams involved in GPL execution.

• Document key learnings, project evaluations, and best practices for future GPL releases.

What you'll need to succeed:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in product and project management, ideally within banking, lending, or financial services.

• Strong understanding of offline personal lending (GPL), including processes, regulations, and customer needs.

• Experience launching or managing products distributed via branch networks or physical partner locations.

• Excellent communication and interpersonal skills to work with diverse teams across the organization.

• Strong planning and time management skills with the ability to prioritize multiple initiatives.

• Comfort with data analysis and performance tracking to support decisions and measure impact.

• Experience working with cross-functional teams including sales, credit, legal, and customer service.

• Detail-oriented mindset with a drive to improve operational flows and customer experience in offline channels.

What we offer:

• Seize the opportunity to grow your career.

• Engage in exciting and meaningful work.

• Get recognition for your work and attitude.

• Become part of a large, friendly and supportive team.

• Get additional private health insurance.

• Stay Chill, Bite into Thrill: Our Fresh Fruits/Ice Cream Program.

• Relax and Recharge: Our Weekly Office Chair Massage.

• Unlock the joy of reading with Bookster – Access a library of inspiration.

• Benefit from 28 days of annual leave – More time for what you love ( 22 vacation days, 5 for exceptional sick leave (no medical note), and 1 for your birthday ).

• Exclusive partner discounts – Enjoy deals tailored just for you.

• A World of Friendly Faces: Join Our Passionate Multinational Team and Talk to 16+ Nationalities at tbi bank .

• Bring Your Furry Bestie: Let's Make Work Pawsome .

Visit our Career Page to learn more about what makes us different.

If this sounds like something you'd be interested in, we'd love to hear from you

We'd love to get back to everyone, but due to the number of applications we receive, we can only contact the shortlisted candidates.

All applications are treated with utmost confidentiality.

By submitting your job application to tbi bank you confirm that you have read the document named "Information related to personal data processing for job applicants" publicly available on the tbi Career page.

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