Senior Global Cloud Implementation Specialist

Main Objective of the job:

Ensures that payroll cloud systems implementations are compliant with the organizations policies and objectives.

Responsibilities:

1. (a) Lead implementation projects in line with the Global Payroll Operations guidelines and objectives.
2. (b) Develop a solid understanding of all cloud payroll systems including time and attendance applications, in-house payroll applications, and HR applications.
3. (c) Collaborate with HR and payroll operations to create complete business requirement document
4. (d) Perform all unit testing and UAT in accordance with testing matrices for cloud payroll system implementations.
5. (e) Review user design for optimum end user experience.
6. (f) Assist with creating or improving testing matrices.
7. (g) Coordinate testing with other lines of business impacted.
8. (h) Log and monitor all bugs relating to systems being tested, collaborating closely with developers.
9. (i) Effectively communicate project testing progress to project team and escalate issues in a timely manner.
10. (j) Ensure project deadlines are being met by monitoring information gathering and issue resolution.
11. (k) Update and log new projects in project tracking software.
12. (l) Lead or participate in conference calls in a professional manner.
13. (m) Support others in the team with learning and queries.
14. (n) Create and update user guides/videos for all cloud payroll systems.
15. (o) Updates payroll process documents.
16. (p) Support with learning and documenting the business requirements
17. (q) Provide training on new cloud systems to users
18. (r) Assists with creation of communication plans
19. (s) Provide support post go live
20. (t) Understand, acknowledge, and operate within the department policies and procedures.
21. (u) Perform any other duties assigned by the Direct Supervisor.
22. (v) Is responsible for continuous improvement and automation of the cloud solutions implemented for Global Payroll Operations.
23. (w) Continuously adapt knowledge on existing/new cloud implementations to ensure first level of support.

Abilities and Qualifications of the Senior Implementation Specialist:

• • Possessing an undergraduate degree in any discipline, preferably in finance or related fields.
• • Good fluency in English.
• • Excellent excel skills.
• • Excellent verbal and written communication skills.
• • Ability to maintain professionalism under all circumstances.
• • Ability to create and maintain strong professional relationships.
• • Result driven and ability to solve problems.
• • Ability to prioritize, operating under tight deadlines and in a rapidly changing environment.
• • Must have sound judgement and business acumen.
• • Must be able to work independently.
• • Possess strong analytical and organizational skills,
• • Flexibility in work schedule, including availability during early mornings and evenings.
• • Possess strong negotiation skills,
• • Must have good presentation skills and able to manage conference calls in a professional manner.

Experience:

• • 3-4 years of total experience, preferably in payroll or finance,
• • Experience with system implementations and with IT teams,
• • Knowledge of system testing concepts is a plus.

Main Objective of the job: Ensures that payroll cloud systems implementations are compliant with the organizations policies and objectives. Responsibilities: (a) Lead implementation projects in line with the Global Payroll Operations guidelines and objectives. (b) Develop a solid understanding of all cloud payroll systems including time and attendance applications, in-house payroll applications, and HR applications. (c) Collaborate with HR and payroll operations to create complete business requirement document (d) Perform all unit testing and UAT in accordance with testing matrices for cloud payroll system implementations. (e) Review user design for optimum end user experience. (f) Assist with creating or improving testing matrices. (g) Coordinate testing with other lines of business impacted. (h) Log and monitor all bugs relating to systems being tested, collaborating closely with developers. (i) Effectively communicate project testing progress to project team and escalate issues in a timely manner. (j) Ensure project deadlines are being met by monitoring information gathering and issue resolution. (k) Update and log new projects in project tracking software. (l) Lead or participate in conference calls in a professional manner. (m) Support others in the team with learning and queries. (n) Create and update user guides/videos for all cloud payroll systems. (o) Updates payroll process documents. (p) Support with learning and documenting the business requirements (q) Provide training on new cloud systems to users (r) Assists with creation of communication plans (s) Provide support post go live (t) Understand, acknowledge, and operate within the department policies and procedures. (u) Perform any other duties assigned by the Direct Supervisor. (v) Is responsible for continuous improvement and automation of the cloud solutions implemented for Global Payroll Operations. (w) Continuously adapt knowledge on existing/new cloud implementations to ensure first level of support

Career Level - IC3