Operations Coordinator

1 week ago

Bucharest, Bucureşti, Romania PSA BDP Full time

About PSA BDP:

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Scope

Coordination and execution of customer orders in accordance with their requirements, based on PSA BDP Ethics and Procedures.

Responsibilities

  • Maintain communication with the customers via phone, email, chat, or in person, providing information about our services, policies and assist customers with their shipments.
  • Update customer records to ensure accuracy and compliance with PSA BDP policies.
  • System & Data Management & Document interactions in relationship with customers and service providers.
  • Duty to inform and advise the customer on the formalities of international movement of their shipments
  • Duty to communicate the information of the files in charge to his hierarchical manager
  • Create SOP's when require to support the offshoring process.
  • Handle complaints and resolve problems efficiently and professionally, find solutions in due time and suitable manner. Escalate complex cases to supervisors or specialized departments when needed.
  • Collaborate with other departments (e.g., sales, finance) to resolve various issues.
  • Provide feedback on recurring customer concerns or system inefficiencies.
  • Participate in training sessions to stay up to date on products and procedures.
  • Follow up with customers to ensure satisfaction and build loyalty.
  • Contribute to improving customer experience through suggestions and insights.

Qualifications / Experience

  • 2-3 years of experience of logistics and forwarding operations/regulations and documentation or Degree in Logistics
  • Computer literacy with Microsoft Software applications and /or other market leading software applications.
  • Good communication skills in Romanian and English.

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