Inside Sales Representative with Norwegian/Swedish

About The Company

PIP Global Safety is a leading global supplier and manufacturer of personal protective equipment (PPE), trusted by workers and safety professionals across industries and continents. With a 40-year legacy of innovation, quality, and responsiveness, we deliver comprehensive, head-to-toe protection through a powerful portfolio of brands.

We are united by a shared goal: to protect workers around the world by delivering solutions that ensure safety, empower performance, and promote well-being. Guided by our core values—integrity, innovation, accountability, tenacity, and customer centricity—we're building a safer, more sustainable future. At PIP Global Safety, we're protecting people and the planet, one innovation at a time.

We're doubling our global footprint through the transformative acquisition of legacy brands like North, Howard Leight, Miller, Fibre-Metal, Oliver, Salisbury, and more—bringing even greater innovation, expertise, and reach to our customers worldwide.

Join a growing global organization where protection is more than a product—it's our purpose and our passion.

Job Summary:

The Inside Sales Representative will be responsible for the sale of personal protective equipment to current and new customers within assigned territory by following and closing opportunities, introducing new products, developing existing business, tracking and managing special price process, and acting as a constant interface between customers and different HSP teams. The responsibility will include the entire sales process, starting from identifying new sales opportunities by phone and online, through contact with both new and existing partners, needs investigation, selecting the right products, objection handling and closing sales agreements. The sales cycle must be documented and registered under HSP CRM system. Based on identified customer needs, opportunities are generated and followed by orders and sales revenue. By working with the CRM system, ISR will be able to efficiently manage sales dynamics. The role might also require marketing campaign & lead management, cold calling activities, pipeline management, forecasting and closing opportunities to get results. Contact with customers will be carried out through electronic channels. Sales success is achieved by properly formulate the benefits of HSP solutions and products. Inside Sales Representative should be able to demonstrate agility in responses and actions, act as a trusted advisor, maintain customer satisfaction and provide highest level of professionalism and involvement when engaging in their requests, concerns and challenges.

Job Responsibilities

• Highly customer centric- You are required to meet Annual Sales AOP and assigned activities (MOS/KPI). You will focused on building long-term, meaningful customer relationships both via the phone email and, sporadically, through on-site visits. You will act on the customer's behalf as an advocate to assure customer has best possible experience when interacting with HSP. Providing and maintaining superior customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints are focus of the position.
• A collaborator and team player - You will collaborate effectively with other internal teams to ensure the customer needs are fully met on time. You will be involved in ad-hoc team projects to address revenue gaps, orders, and other business objectives.
• Motivated to generate new business - You will i dentify market and competitor activity, product and industry developments and feedback this information to management and other relevant functions (e.g. Sales or Marketing). Focusing on account management activities: upsell & cross sell business planning and execution/develop new business with existing clients and/or identify areas of improvement to meet sales quotas. You will actively pursues new opportunities to drive and enable business growth while addressing new or existing customer needs, and conduct online product trainings.
• Comfortable working with analytics - Manage special price requests or technical inquiries. Forecast and pipeline management (accuracy & sufficiency) and reporting in SFDC. Ensure SFDC all data accuracy. Provide and maintain superior customer satisfaction, utilizing problem solving skills to bring resolution to all requests/inquiries/complaints .

Requirements

• Advanced knowledge of written and spoken Norwegian/Swedish
• Bachelor's degree in business or related fields required
• Excellent analysis and communication skills
• Customer focus orientation
• Agility in solving customers' requests, inquiries and complaints
• Responsive, reacts with appropriate urgency & professionalism
• Demonstrated ability to influence at varying levels across the organization
• Demonstrated ability to operate independently
• Ability to use experience to appropriately apply the established standards
• Demonstrated ability to attain sales quotas/targets
• Demonstrated knowledge in using Microsoft Office suite, especially Excel & PowerPoint
• Understanding of the sales process
• Experience across different industries and verticals
• Have a passion for winning and a proactive approach to independently resolve day-to-day tasks

Protective Industrial Products (PIP) is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

At PIP Global Safety, we are committed to fostering a diverse and inclusive workplace where all individuals are respected and valued. We do not tolerate discrimination or harassment of any kind, and we strive to ensure that employment decisions are based on qualifications, merit, and business needs. Employment practices and policies may be subject to variation based on applicable laws and regulations in different countries and jurisdictions.