Claims Officer with Serbian and English

2 weeks ago

Bucharest, Bucureşti, Romania Allianz Insurance Full time €30,000 - €40,000 per year

KEY RESPONSABILITIES:

  • Perform front office and back office activities (inbound and outbound calls);
  • Claims Management (opening claims, analyzing information, follow up with all stakeholders for additional information-clarification up to task completion);
  • Conduct examination and assessment of claims (online platform available for checking policy details);
  • Communicate compensation decisions to clients;
  • Payment Processing as per guidelines;
  • Keep constant contact with HQ;
  • Claims data maintenance in specific insurance IT Systems;
  • Reporting activities, data controlling and reconciliations;
  • Ensuring the other directives such as compliance, antitrust law, economics sanctions or anti-fraud

Key Requirements :

  • Advanced Serbian level -minimum C1
  • Advanced English level -minimum B2 
  • Experience in Service Industry - Insurance is a plus
  • Excellent interpersonal and communications skills
  • Customer centricity
  • Attention to details
  • Proven track record of working and achieving targets
  • Ability to handle and analyze large amounts of information
  • Proactive attitude, team spirit
  • Good MS Office skills

The benefits we offer, besides our great way of living at work, are:

Foundation:

  • Monthly Budget on Benefit Plaform
  • Subscription to private medical services provider
  • Gift tickets for Easter and Christmas

Health and Well-being:

  • Additional vacation days based on seniority in AZP
  • Corporate seminars

You grow:

  • Local and International Career opportunities
  • 4 different Volunteering Teams you can be part of
  • Wide training curricula
  • All you can read with LinkedIn Learning & Bookster

Attractive compensation package:

  • Fixed salary compensation + performance bonus

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. 
We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.
We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.
Join us. Let's care for tomorrow.

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