Customer Support with Italian

1 week ago

Bucharest, Bucureşti, Romania REI Development Services Full time 40,000 - 48,000 per year

Join Our REI Team as a Customer Support with Italian

Are you a sociable, enthusiastic, and proactive individual looking for an amazing opportunity? Look no further At REI, we value talented people like you and foster a vibrant and supportive working environment. We believe in teamwork, where we face challenges together and make you feel like part of our team.


What You'll Bring:

  • Proficiency in both written and spoken Italian
    ; conversational level of English is a plus.
  • Strong PC and Microsoft Office skills
  • Ability to remain calm and composed when customers are stressed or upset
  • Customer orientation and adaptability to various personalities
  • Previous experience in customer support
  • Exceptional multitasking, prioritization, and time management skills
  • Flexibility to work shifts, including weekends (2 per month):

09:00-17:00

13:00-21:00

17:00-01:00

Your Responsibilities:

  • Maintain a positive, empathetic, and professional attitude towards our valued customers at all times
  • Respond promptly to customer inquiries and provide excellent support
  • Resolve product or service-related issues by identifying the problem, explaining the best solution, and ensuring resolution
  • Understand and assess customers' needs to ensure their satisfaction
  • Process account cancellations or upgrades seamlessly
  • Engage with customers through multiple channels: email, chat, and phone calls
  • Acknowledge and address customer complaints with care and efficiency
  • Process forms, applications, and requests with precision
  • Keep detailed records of customer interactions, transactions, comments, and complaints
  • Collaborate and communicate effectively with your colleagues
  • Work closely with the customer service manager to continuously improve our service quality
  • Provide valuable feedback on the efficiency of our customer service process
  • Ensure ultimate customer satisfaction through exceptional support and professionalism

Join us in creating unforgettable customer experiences and be part of our dedicated team

Why Join Us?

  • Be part of a forward-thinking company in the online casino and sports betting industry.
  • Be part of a team of dedicated professionals in a supportive and growth-oriented environment.
  • Work on exciting projects that challenge your skills and help you grow.
  • Competitive salary and yearly performance bonus.
  • Exciting benefits, including meal tickets, coffee, and fruits.
  • Welcome packs, trial period gifts, and special event surprises.
  • Private insurance coverage for peace of mind.
  • 7card membership as part of our comprehensive wellbeing program.
  • Transportation reimbursement for work from office (WFO)
  • Referral program benefits for bringing in top talent
  • Fun social activities like pizza days, lunch meetings, and themed parties.
  • Team building events and sports activities to foster a great working environment.
  • Training and development programs to support your professional growth.
  • Plus, many other exciting perks

Net salary starting from 4000 lei net.

Project: Netbet

About us

Pioneering the digital entertainment space since 2016, R.E.I Development Services stands as a testament to innovation and commitment to excellence. We partner with leading online casino and sports betting platforms (BetFirst, Casino777, NetBet), delivering unparalleled customer service and cutting-edge software and game development. Our global network offers an extraordinary platform for collaboration and communication, sparking innovation and growth.

At our company, we're more than just a team – we're a community. Come be a part of our success story

Apply today to embark on a rewarding career journey where every day is a new learning experience.

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