Customer Service Quoting Agent

Become a member of a global community The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us

Perform Pricing Analyst duties for Ocean, Air & Road Cargo Pricing with Vision, leadership, energy, professionalism and support, in conjunction with the Pricing team leader.

Maintain adherence to Expeditors' policies and procedures while displaying and communicating Expeditors' goals and culture.

Major Duties and Responsibilities:

• Assess incoming pricing requests with all relevant information and documentation;
• Coordinate and review pricing received from branches and product teams in order to secure high quality and competitive submissions to the customers;
• Conduct final quality and proposal preparation before submission including sanity checks and benchmarking
• Ensure all proposals are keyed-in into Expeditors system as per internal SOP, in addition to customer platform
• Ensure systematic follow-up on all outgoing quotes, and feed-back recording into Expeditors system
• Ensure all awarded quotes are properly handled and communicated for effective shipment execution and invoicing purposes
• Manage deadlines set by customers
• Keep in close contact with Account Owners in order to escalate any issue and/or seek support when needed
• Support team leader on monthly reporting and review with account management Team
• Support team leader in preparing and organizing quarterly quoting Activity reviews with customers
• Build up strong relationship with all key internal stakeholders (such as branch pricing and product), in order to achieve smooth and efficient communication
• Build up strong relationship with customers through quote follow-up, via email, online messaging or phone conversation
• Take initiatives within the team to propose improvements in process or communication

• 1 to 5 years related working experience in logistics
•  Language:  written and spoken English (advanced); any other language will be a plus
• Ability to manage multiple deadlines and projects, working well under pressure
• Knowledge and understanding of international logistics operations and pricing across multiple modes (in particular air, ocean & road)
• Pro-active, strong organizational skills, detail oriented
• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
• Advanced computer skills (Excel, Word, Power Point and Outlook)
• Strong customer service oriented attitude

• Private Medical subscription
• Meal Tickets
• Bonuses based on Performance
• Training and Personnel Development Program
• Training and Education Program
•  Free shuttle service from/to metro station