Account Management Specialist

5 days ago

Bucharest, Bucureşti, Romania IGT Solutions Full time

Our Identity:

At IGT Solutions, we are trailblazers in revolutionizing customer experiences (CX), harnessing the power of AI to transform interactions for the world's most innovative brands. Our unique approach combines cutting-edge digital technologies with human intelligence, offering comprehensive CX journey management across the Travel and High-Growth Tech sectors.

Position Overview:

Join our vibrant team as Account Management Specialist in our diverse multilingual BPO center. As a key player in our pursuit of international service excellence, you'll be first point of contact with our clients.

Key Accountabilities:

  • Proactively reach out to assigned accounts, making proactive calls for specified activities.
  • Handle all queries, issues, and requests from assigned accounts unless resolved by another agent during incoming calls.
  • Build strong relationships with assigned accounts to provide personalized support.

How You Can Create Influence:

  • Proficient writing and speaking skills in French (C1 level) are essential, with English proficiency required at a B2 level.
  • Demonstrate a sales-oriented mindset.
  • Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
  • Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
  • Graduates in any discipline or undergraduates are welcome.
  • Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
  • Proficiency in Microsoft Office and Outlook.
  • Willingness to work in a contact center environment in a hybrid model.

Perks and Benefits:

  • Competitive salary package, reflecting your expertise and contributions.
  • Meal tickets
  • Private medical subscription
  • "Bring a friend" Referral Program – Consistent rewards for recommendation
  • Possibility of exciting incentives or tenure-based bonuses within the project to reward your exceptional performance
  • Permanent contract with the potential for advancement, providing stability and security.
  • Fully paid training provided by the company
  • Exciting career growth opportunities within a globally renowned organization.
  • Engaging projects with leading global brands, offering diverse and rewarding experiences.
  • Supportive and collaborative work culture, fostering both personal and professional development.

Please note that this is a long-term contract opportunity.

Specifications for the working environment :

  • Dynamic, young and diverse environment
  • Full equipment provided by company
  • Modern equipped kitchen and lunch area – including latest coffee/tea machines
  • Facilities for work environment (Subway and all public transportation, local shops, restaurants and pharmacies)

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

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