Customer Support Junior

Company Description

Ecolet is an online platform specializing in technological transportation management systems for both small and medium-sized companies and individuals. Operating in the courier services market since 2019, Ecolet supports businesses in Romania by providing professional tools to facilitate daily logistics.

On the platform , parcels and envelopes can be shipped with various courier companies. By creating a free account with no contractual obligations, customers gain access to preferential shipping costs for major Romanian and international courier companies.

The primary objectives of the team of consultants are to sell services, acquire new customers, and increase shipment volumes for the e-commerce industry by building strong client relationships and ensuring customer satisfaction.

In 2023, Ecolet became part of the Alsendo group through acquisition by the investment fund Abris, aiming to offer customers transport and after-sales solutions to operate efficiently and grow dynamically.

Alsendo is a leader in the Central and Eastern European (CEE) markets in the field of technological delivery management systems. Through this merger and pooling of resources, Ecolet by Alsendo provides customers with extensive experience and expertise in delivering end-to-end services and software within a SaaS model.

We're hiring a Junior Customer Support Representative

We're looking for an enthusiastic, solution-oriented
Junior Customer Support
professional to assist our eCommerce clients. If you're at the beginning of your career and eager to work in a dynamic environment, learn new skills, and help clients solve courier service challenges, we'd love to hear from youResponsibilities:

• Provide phone and app-based support to clients, helping them understand and use our courier services effectively.
• Respond to client inquiries regarding shipments, delivery status, invoicing, and other service-related matters.
• Resolve client-reported issues by offering fast and effective solutions.
• Collaborate with internal teams, partners, and courier companies to ensure clear and complete communication with clients and prevent misunderstandings.
• Build and maintain strong, professional relationships with clients by ensuring a positive and friendly customer experience.
• Record and track all requests and issues in the CRM system.

Requirements:

• Excellent verbal and written communication skills.
• Friendly, client-focused, and solution-oriented attitude.
• Ability to learn quickly and understand delivery processes and courier services offered through our platform.
• Patience and the ability to handle client requests effectively, including more challenging situations.
• Basic PC skills and familiarity with online platforms. CRM experience is an advantage.
• Previous customer support experience is not required but will be considered a plus.

What we offer:

• Learning and professional development opportunities in a dynamic, friendly environment.
• Specialized training and ongoing support to strengthen your communication and problem-solving skills.
• Competitive salary package based on experience, with growth opportunities within our team.
• The chance to be part of a dedicated team in a rapidly growing industry.
• Meal vouchers.
• Private health insurance with Regina Maria.
• Additional benefits and a multicultural team environment.

This role offers the opportunity to work in a dynamic environment, where your success will directly contribute to the growth and success of the organization. If you thrive on competition, love building connections, and have a passion for achieving results, this role is for you