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GenO Advanced Services Engineer
2 weeks ago
Job Description
Join us as an Advanced Services Engineer (ASE) Become an Advanced Services Engineer and help our customers to make well informed decisions regarding the implementation, management and use of Oracle technologies. As part of the Oracle Customer Success Services team, you will be a member of the international network of experts, who will contribute to global technology driven initiatives and innovation programs for continuous service improvements.
- Engineers in Customer Success Services (CSS) support Oracle's largest customers, fostering long-term relationships and operational improvements. Advanced Services Engineers (ASEs) enhance Oracle environments by leveraging support-based knowledge and customer experiences, helping clients maximize value from Oracle solutions.
- Click here for more information about CSS
What you will do:
- Learn from experts and contribute to customer value through Oracle's global network.
- Use Oracle tools and resources to stay updated on innovations.
- Collaborate with Oracle experts on customer projects.
- Understand client needs and align them with Oracle solutions.
- Learn to design solutions using Oracle technology and best practices.
- Support long-term customer relationships with CSS.
- Solve problems with guidance, following Oracle policies.
- Manage time effectively, working individually and in teams.
- Communicate technical concepts; Oracle product knowledge is a plus.
- Maintain a professional demeanor.
- Be available for scheduled out-of-hours operations when required.
What You'll Bring
- Bachelor's degree or up to 2 years of relevant experience.
- Technical aptitude with an interest in cloud technologies (Artificial Intelligence, Blockchain, Machine Learning, DevOps, Security, Terraform, and Oracle Cloud infrastructure) and programming (Python).
- Enthusiasm and dedication to tech hobbies is valued. (E.g. website development, hobby programming, developing an APP, and self-driven exploration of technology and cloud computing (Oracle, Amazon, Azure, Google)
- Fluency in English with strong communication skills.
- Openness to innovation and new challenges.
- Adaptability and confidence in navigating change.
- Proactive, results-driven mindset.
- Resilience and ability to work under pressure.
- Strong organization, negotiation, and planning skills.
- High energy, with a positive and engaging approach.
- Team-oriented with a passion for achieving both individual and group goals.
- Critical thinker with problem-solving skills.
- Passion for customer success
What We'll Give You
- Investment in your professional development with access to Oracle's network of experts.
- A fun, flexible work environment for a great work-life balance.
- An inclusive, multicultural community that values fresh perspectives.
- A buddy program with a senior expert for guidance.
- Clear career progression based on performance and development.
- Exposure to diverse customers across multiple industries.
- Competitive pay and excellent benefits to support your success
Career Level - IC1
Responsibilities
As a Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should have knowledge of some Oracle products and one platform that is being supported. You will be expected to work with only general guidance from senior engineers and management and, in some areas may work independently.
About Us
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's challenges. We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.
We know that true innovation starts when everyone is empowered to contribute. That's why we're committed to growing an inclusive workforce that promotes opportunities for all.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation- or by calling in the United States.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans' status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
