VDR Support Snr Analyst

About Us

Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. In addition to MDR and other services, Sophos' complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. Secureworks provides the innovative, market-leading Taegis XDR/MDR, identity threat detection and response (ITDR), next-gen SIEM capabilities, managed risk, and a comprehensive set of advisory services. Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). Sophos is headquartered in Oxford, U.K. More information is available at

Role Summary

The Senior Threat Analyst plays a critical role in supporting and enhancing the organisation's vulnerability management and threat detection capabilities. This role is responsible for monitoring and responding to security support requests, collaborating closely with cross-functional teams, and providing expert guidance to customers on strengthening their vulnerability management strategies.

As a trusted technical advisor, the Senior Threat Analyst translates complex security and technical risks into actionable insights for both internal stakeholders and customers, driving improvements in security posture and operational efficiency. The role also contributes to root cause analyses, develops technical recommendations, and ensures high-quality documentation and knowledge sharing.

• • Monitor and respond to incoming support requests through tickets and chats.
• Partner cross-functionally with the Taegis VDR Engineering team, to escalate platform issues, and shape strategy to enhance the product.
• Drive team collaboration, to optimize efficiency from a programmatic standpoint, as well as a strategic standpoint.
• Leverage your Vulnerability Management expertise to guide customers in developing and strengthening their VM strategy.
• Translate technical risk intro actionable insights for leadership and customers.
• Lead root cause analyses and provide technical recommendations for resolution.
• Contribute as part of a team and as a member of a project team while also having the ability to work independently at times.
• Create technical documents and knowledge base articles.
• Document customer issues, adhere to SLAs and strive to deliver excellent customer service.
• Create technical documents and knowledge base articles.

• • 5 years of software product support experience.
• Strong understanding of CVSS scoring, patch management workflows, exploit analysis, and threat prioritization frameworks.
• Hands-on experience with operating systems (Windows, Linux) and advanced networking principles.
• Excellent communication and stakeholder management skills; ability to interact with Customers
• Deep knowledge of Vulnerability Management platforms such as Tenable, Qualys, Rapid 7.
• Advanced familiarity with cloud environments (AWS, Azure, GCP) and securing containerized applications (Docker, Kubernetes).

Ready to Join Us?

At Sophos, we believe in the power of diverse perspectives to fuel innovation. Research shows that candidates sometimes hesitate to apply if they don't check every box in a job description. We challenge that notion. Your unique experiences and skills might be exactly what we need to enhance our team. Don't let a checklist hold you back – we encourage you to apply.

What's Great About Sophos?

• Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. While we are a remote first organization, applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
• Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit
• Employee-led diversity and inclusion networks that build community and provide education and advocacy
• Annual charity and fundraising initiatives and volunteer days for employees to support local communities
• Global employee sustainability initiatives to reduce our environmental footprint
• Global fitness and trivia competitions to keep our bodies and minds sharp
• Global wellbeing days for employees to relax and recharge
• Monthly wellbeing webinars and training to support employee health and wellbeing

Our Commitment To You

We're proud of the diverse and inclusive environment we have at Sophos, and we're committed to ensuring equality of opportunity. We believe that diversity, combined with excellence, builds a better Sophos, so we encourage applicants who can contribute to the diversity of our team. All applicants will be treated in a fair and equal manner and in accordance with the law regardless of gender, sex, gender reassignment, marital status, race, religion or belief, color, age, military veteran status, disability, pregnancy, maternity or sexual orientation. We want to give you every opportunity to show us your best self, so if there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

Data Protection

If you choose to explore an opportunity, and subsequently share your CV or other personal details with Sophos, these details will be held by Sophos for 12 months in accordance with our Privacy Policy and used by our recruitment team to contact you regarding this or other relevant opportunities at Sophos. If you would like Sophos to delete or update your details at any time, please follow the steps set out in the Privacy Policy describing your individual rights. For more information on Sophos' data protection practices, please consult our Privacy Policy Cybersecurity as a Service Delivered | Sophos

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.