Customer Service
1 week ago
Full on-site role based at ISOPARTNER Romania headquarters: A1 Business Park, Autostrada București, Dragomirești-Deal 077096
• Physical presence at the office is required during working hours
Working schedule
• Monday–Thursday
07:00–16:00
• Friday
08:00–14:00
ISOPARTNER Romania is part of IPCOM Group — a leading European player specialized in professional technical insulation solutions. We supply high-performance products for HVAC, industrial and construction projects, with fast IT Specialist delivery and a customer-first mindset. Our mission is to support energy efficiency, comfort and safety through strong partnerships and technical expertise.
Responsibilities
• Provide professional support to the sales team and customers throughout the entire collaboration process
• Receive and process customer orders in the ERP system accurately and on time
• Prepare and send commercial offers to ASM / customers
• Track open offers and maintain proactive communication with customers
• Handle commercial documentation: invoices, delivery notes, and logistics documents
• Work closely with internal departments to ensure a smooth operational flow
• Efficiently organize daily tasks and work both independently and as part of a team
• Communicate effectively and manage unexpected situations professionally
• Use MS Office applications (Word, Excel, PowerPoint) at a minimum intermediate level
• Maintain CRM system up-to-date with customer and sales information, and organize own workflows using CRM
• Provide basic product guidance and support to customers, ensuring a professional service experience
• Ensure correct document handling and compliance with internal procedures and safety regulations
• Support sales by contributing to pricing and margin calculations when necessary
• Closely cooperate with logistics and warehouse teams to ensure order fulfillment and material flow
• Participate in inventory counts and follow-up on discrepancies when required
Requirements
• Excellent communication skills and strong customer orientation
• Good PC skills (including Outlook and Excel)
• Strong organizational skills and attention to detail, with the ability to multitask
• English language – intermediate level
• Ability to work efficiently under time pressure when required
Ability to work efficiently under time pressure when required
• Proactive and independent working style, while maintaining strong teamwork abilities
• Accuracy and responsibility in records, documentation, data, and reporting
• Ability to prioritize tasks and meet deadlines with minimal supervision
• Familiarity with CRM systems is an advantage
Preferred Skills & Experience
Previous experience in Customer Service / Sales Support (ideally B2B)
• Familiarity with installation systems, HVAC, insulation, or construction materials
• Previous experience working with an ERP platform, preferably in order processing workflows
• Strong problem-solving mindset and proactive approach in supporting customers and colleagues
• Ability to quickly understand technical product details and translate them into customer value
Benefits
• Competitive salary package
• Meal vouchers
• Transportation allowance
• Annual performance bonus
• Private medical insurance
• Training and professional development opportunities
• A stable and supportive work environment in an international company
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