Customer Service

1 week ago


Comuna DragomireştiVale, Ilfov, Romania ISOPARTNER SRL Full time

Full on-site role based at ISOPARTNER Romania headquarters: A1 Business Park, Autostrada București, Dragomirești-Deal 077096


• Physical presence at the office is required during working hours

Working schedule


• Monday–Thursday
07:00–16:00


• Friday
08:00–14:00

ISOPARTNER Romania is part of IPCOM Group — a leading European player specialized in professional technical insulation solutions. We supply high-performance products for HVAC, industrial and construction projects, with fast IT Specialist delivery and a customer-first mindset. Our mission is to support energy efficiency, comfort and safety through strong partnerships and technical expertise.

Responsibilities


• Provide professional support to the sales team and customers throughout the entire collaboration process


• Receive and process customer orders in the ERP system accurately and on time


• Prepare and send commercial offers to ASM / customers


• Track open offers and maintain proactive communication with customers


• Handle commercial documentation: invoices, delivery notes, and logistics documents


• Work closely with internal departments to ensure a smooth operational flow


• Efficiently organize daily tasks and work both independently and as part of a team


• Communicate effectively and manage unexpected situations professionally


• Use MS Office applications (Word, Excel, PowerPoint) at a minimum intermediate level


• Maintain CRM system up-to-date with customer and sales information, and organize own workflows using CRM


• Provide basic product guidance and support to customers, ensuring a professional service experience


• Ensure correct document handling and compliance with internal procedures and safety regulations


• Support sales by contributing to pricing and margin calculations when necessary


• Closely cooperate with logistics and warehouse teams to ensure order fulfillment and material flow


• Participate in inventory counts and follow-up on discrepancies when required

Requirements


• Excellent communication skills and strong customer orientation


• Good PC skills (including Outlook and Excel)


• Strong organizational skills and attention to detail, with the ability to multitask


• English language – intermediate level


• Ability to work efficiently under time pressure when required

Ability to work efficiently under time pressure when required


• Proactive and independent working style, while maintaining strong teamwork abilities


• Accuracy and responsibility in records, documentation, data, and reporting


• Ability to prioritize tasks and meet deadlines with minimal supervision


• Familiarity with CRM systems is an advantage

Preferred Skills & Experience

Previous experience in Customer Service / Sales Support (ideally B2B)


• Familiarity with installation systems, HVAC, insulation, or construction materials


• Previous experience working with an ERP platform, preferably in order processing workflows


• Strong problem-solving mindset and proactive approach in supporting customers and colleagues


• Ability to quickly understand technical product details and translate them into customer value

Benefits


• Competitive salary package


• Meal vouchers


• Transportation allowance


• Annual performance bonus


• Private medical insurance


• Training and professional development opportunities


• A stable and supportive work environment in an international company



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