Team Leader Business Support

1 day ago

ClujNapoca Metropolitan Area, Romania GetFrankly Full time €40,000 - €80,000 per year

About the client

Our client is a leading global producer of industrial equipment, known for delivering innovative, sustainable solutions. With a commitment to quality, performance, and environmental responsibility, their products serve customers across multiple industries and regions.

The company's focus on reliability, customer satisfaction, and continuous improvement has made it a trusted partner in professional industrial technology.

About the role

The Team Leader Business Support EMEA is responsible for building, leading, and coaching the EMEA Business Support team to deliver high-quality support. This includes driving operational efficiency, sustaining performance, and translating department goals into actionable outcomes.

Responsibilities:

Workload Management:

  • Plan, organize, and monitor the daily workload of the Business Support team to ensure timely and efficient task execution.

Business & System Support:

  • Oversee inquiries related to invoicing, portal management, orders, service, and reporting.
  • Ensure accurate and timely input of invoices and related data into the Customer Portal and/or SAP.

KPI Monitoring & Action:

  • Ensure all agreed Key Performance Indicators (KPIs), as defined by HQ, are consistently met.
  • Take proactive and corrective actions when performance deviates from targets.

Team Performance & Development:

  • Monitor the efficiency and quality of work delivered by the Business Support team.
  • Provide ongoing training, coaching, and performance reviews to support continuous improvement.

Team Leadership:

  • Lead the Business Support team through regular team meetings and one-on-one sessions to drive collaboration, engagement, and individual performance.

Culture & Environment:

  • Foster a positive, respectful, and inclusive working environment that supports team well-being and productivity.

Stakeholder Collaboration:

  • Build and maintain effective communication with internal stakeholders, including Sales Managers, Finance, and local Customer Service teams, to resolve issues and align on service goals.

Talent Management:

  • Lead the recruitment, selection, and onboarding of new team members, ensuring a smooth integration into the team.

Qualifications:

  • Education & Experience:
    Bachelor's degree or equivalent experience, ideally with at least 2 years in Administration, Back Office, or Customer Service environments.
  • Languages:
    Excellent proficiency in German and English (C1 level required)
  • Technical Skills
    : Computer literacy, advanced Microsoft Excel skills, and ERP system experience (SAP preferred).
  • Leadership & Communication:
    Strong leadership capabilities with excellent communication and interpersonal skills to effectively guide and motivate teams.
  • Customer Service Excellence:
    Friendly, courteous, and solution-oriented approach in all interactions.
  • Time Management:
    Proven ability to prioritize, organize, and manage multiple tasks in a fast-paced environment.
  • Resilience Under Pressure:
    Maintains composure and effectiveness in high-pressure or stressful situations.
  • Team Collaboration:
    Strong team player with the ability to work effectively across diverse teams, including executives, managers, and subject matter experts.
  • Values-Driven:
    Demonstrates a strong commitment to company values and ethical standards in all aspects of work.

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