L2 Support Analyst with French

7 days ago

Bucharest, Bucureşti, Romania EasyDo Digital Technologies Full time

Empowering our Clients with People-Driven Digital Innovation Across Europe

We are a Group managing digital IT services and solutions, driven by people, innovation, agility, and deep industry insight. We are working with the largest private and public institutions to deliver IT services and solutions. Being an entrepreneurial digital services group with a Human-Sized Tech Company, we are built by passionate experts and led by seasoned leaders in IT and digital transformation.

What you will do:


• The service mainly covers the production environment: Ensure daily support activities


• User support: requests for information or assistance regarding the use and operation of specific applications


• Ensuring the prevention of malfunctions (continuous monitoring of services, development of procedures for monitoring the service, analysis and follow-up of incidents and problems in order to propose ways of optimization and improvement in collaboration with the clients and the project owners)


• Incident management, handling and monitoring until closure


• Participating in production monitoring committees and/or project committee


• Maintaining up-to-date documentation (operating procedures, FAQs) and application contact list


• Taking charge of ad hoc work and monitoring requests


• Writing specific reports


• Ensuring permanence on the perimeter according to established schedules and internal organization


• Process Level 2 support requests (functional and technical requests via UNITY tickets - ACTA tickets)


• Reports on the progress of the actions put in place, informs and alerts his manager in the event of drift and delays in the actions taken to restore the quality of service in the long term

Specifically, you will be required to:


• Ensure the supervision and functional and application management of banking services and take charge the requests from Level 3


• Take charge of incident management in conjunction with his team manager and other teams involved in the process


• Provide ad hoc interventions to limit technical malfunctions


• Ensure the processing of requests for daily living and other ad hoc operating requests


• Ensure the production of monitoring indicators for banking services within its scope


• Ensure the implementation and updating of operational documentation related to the activity


• Ensure that the appropriate reports are written with your manager

Profile:

  • Experience in the support field with experience in incident management processes/tools
  • Ability to analyze incidents and follow-up on incident instructions (communication, message, priority assignment, etc.)
  • Good written communication
  • Autonomy, curiosity, rigor
  • A proactive and reactive attitude / A team spirit and a desire to learn continuously
  • Ability to analyze and synthesize
  • Middle English and French
  • Banking knowledge and functional case analysis skills preferred

Job Benefits

  • Competitive salary and the opportunity to have a meaningful job where you can make a difference
  • The chance to continuously evolve as a professional
  • Medical insurance & Meal tickets. Variety of training opportunities

Join Us at EASYDO

With a team of 250 dedicated professionals, we combine technological excellence with a people-first culture. We believe in empowering talent, nurturing careers, and building long-term trust with our clients and our teams.

  • Collaboration: B2B or employment contract

  • Business Analyst with French

    2 weeks ago

    Bucharest, Bucureşti, Romania Worldline Full time

    Job DescriptionBusiness Analyst with FrenchBucharestThis is Worldline.Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of...

  • IT Business Analyst with French

    2 days ago

    Bucharest, Bucureşti, Romania Worldline Full time

    Job DescriptionIT Business Analyst with FrenchBucharest, RomaniaThis is Worldline.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San...

  • Business Analyst with French

    4 days ago

    Bucharest, Bucureşti, Romania Worldline Global Full time

     Bucharest This is Worldline. Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we...

  • IT Business Analyst with French

    4 days ago

    Bucharest, Bucureşti, Romania Worldline Global Full time

    Bucharest, RomaniaThis is Worldline.We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to unicorns and international banks. From San Francisco to Auckland. We are in every corner...

  • Enterprise Support Engineer with French

    7 days ago

    Bucharest, Bucureşti, Romania Bitdefender Full time

    BitdefenderBitdefender is a global cybersecurity leader, providing best-in-class threat prevention, detection, and response solutions. Protecting millions of consumer, enterprise, and government environments, Bitdefender is one of the industry's most trusted experts in eliminating threats, safeguarding privacy, digital identity, and data, and enabling cyber...

  • Production Support Analyst

    4 days ago

    Bucharest, Bucureşti, Romania Deutsche Bank Full time

    Job Description:Technology, Data & Innovation (TDI) The department is responsible for the stability of the applications. Incident Management and Problem Management are the main processes that account for the required stability. In-depth application knowledge and understanding of the business processes that the applications support are our main assets.The...

  • Senior Functional Analyst Sprint

    4 days ago

    Bucharest, Bucureşti, Romania Orange Full time

    Locul de muncă: Bucuresti, str Gara Herastru, nr 4What We're Looking ForThe ERP Functional Analyst is responsible for maintaining, updating, and managing bugs, acting as an escalation point for interface monitoring, and contributing to the implementation of new features in the Sprint application across Orange entities.They perform analysis activities to...

  • IFS Functional Analyst with French

    7 days ago

    Bucharest, Bucureşti, Romania SII Group Romania Full time

    Who we are:Open-minded intellectuals who embrace emerging technologies on our mission to create innovative Software Engineering Solutions that will impact millions of users around the world.We are looking for:We are seeking a IFS Functional Analyst to ensure the successful execution of the ERP transformation strategy, supporting process alignment and...

  • Security Risk Analyst with French

    4 days ago

    Bucharest, Bucureşti, Romania BE Shaping The Future Full time

    The Client is looking for a French-speaking Security Risk Analyst who will be part of the team responsible for the security governance of the French entity ASSU and its international subsidiaries (7 subsidiaries, including 6 English-speaking and 1 French-speaking), whose activity concerns the fields of insurance (property and personal...

  • Accounting Analyst with French

    4 days ago

    Bucharest, Bucureşti, Romania Temps HR Full time

    MissionsAs an Accounting Analyst, you will be responsible for the accounting and reporting activities for the French entities.Specifically, you will be required to:Collect and analyze accounting data, perform accounting entries, prepare & control the trial balance and prepare periodic reports, such as balance sheets, profit & loss statements etc.Provide...