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Customer Retention Agent German Speaker
2 weeks ago
AUTO1 Group – Europas führende digitale Automobilplattform. Unsere Mission? Den stark fragmentierten Gebrauchtwagenmarkt zu revolutionieren und die beste Art des Kaufs und Verkaufs von Autos zu schaffen.
Durch unsere Marken Autohero, und bieten wir sowohl Privatkunden als auch unseren B2B-Partnern die passende Lösung – in mehr als 30 europäischen Ländern.
Hier kommst DU ins Spiel.
Wir suchen eine überzeugende und empathische Persönlichkeit, die potenzielle Kunden erneut anspricht, ihre Bedenken versteht und ein "Nein, danke" in ein "Ja, ich bin dabei" verwandeln kann.
Deine Aufgaben
Aus "Nein" wird "Ja": Wenn ein Kunde unser Angebot ablehnt, wirst du aktiv – du rufst ihn an, verstehst seine Bedenken, entkräftest Einwände und gewinnst ihn zurück;
Begleite die Customer Journey: Führe den Kunden durch den Prozess und vereinbare erfolgreich eine abschließende Bewertung in einer unserer 130 Filialen in Deutschland und Österreich;
Steigere den Verkauf, indem du Interesse in Handlungen umwandelst;
Baue Vertrauen auf und mache den Unterschied, der einen Anruf in treue Kunden verwandelt. Als erster Ansprechpartner stellst du sicher, dass die Bedürfnisse unserer Kunden stets übertroffen werden.
Was du von uns erwarten kannst:
- Unbefristeter Arbeitsvertrag, Vollzeit;
- Arbeiten von überall: Arbeite komplett remote – überall in Rumänien, mit Ausnahme von Bukarest, wo wir auf regelmäßige Büroanwesenheit setzen;
- Wenn du gerne ins Büro kommst: Du findest uns in Bukarest, direkt an der U-Bahn-Station Pipera;
- Ein herzliches Teamklima und tolle Teamevents;
- Private Krankenversicherung über Medicover;
- Offene Kommunikation und das Erreichen von Ergebnissen sind uns sehr wichtig;
- Inklusive und respektvolle multikulturelle Arbeitsumgebung;
- Kontinuierliche persönliche und berufliche Weiterentwicklung.
Was wir von unserem neuen Kollegen erwarten:
- Fließende Deutschkenntnisse in Wort und Schrift; Englischkenntnisse auf mittlerem Niveau;
- Erfahrung im Telefonverkauf, Kundenservice mit Produktplatzierung oder Inkasso, Outbound-Calls;
- Leidenschaft für exzellenten Kundenservice und Freude am Umgang mit Kunden;
- Du blühst in einem zielorientierten Umfeld auf und bist motiviert, Ergebnisse zu erzielen;
- Du fühlst dich in einer sich wiederholenden Umgebung wohl, bist anpassungsfähig und arbeitest methodisch.
